Someone has some how got into my account * weeks ago and changed my password, I logged...

GetHuman752348's customer service issue with Facebook from June 2018

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340 similar
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0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman752348 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman752348 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman752348's own words
Someone has some how got into my account * weeks ago and changed my password, I logged out and tried logging back in but said incorrect password, I have tried everything I can think of to retrieve password as I no longer have access to the two email addresses or the two verification email addresses or phone numbers, I received * codes from my trusted friends and when I put them in it said this email address you entered is already in use on another Facebook account, I managed to pass an identity check and change my password then it said there would be an email sent to the email address I provided, the one I have access to so I waited the ** mins then had to click again to resend the mail and then a message came up saying sorry this feature isn’t available right now an error has occurred so I left it ** hours and tried again but it’s saying the same message. I’m so stuck on what else I can do as I’ve contacted the email addresses that I no longer have access to but they are saying I haven’t provided enough information. I would be so greatful if someone could get back to me with another solution to try resolving my problem thank you kindly Cheryl
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Facebook

Customer service issue
Reported by GetHuman752348
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 340 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman752348 started working on this issue
Jun 5th, 2018 3:52pm
GetHuman752348 indicated the issue is not fixed yet.
Jun 5th, 2018 11:05pm
GetHuman752348 indicated the issue is not fixed yet.
Jun 6th, 2018 6:54am
GetHuman752348 indicated the issue is not fixed yet.
Jun 10th, 2018 9:00pm
GetHuman752348 indicated the issue is not fixed yet.
Jun 10th, 2018 9:01pm
GetHuman752348 indicated the issue is not fixed yet.
Jun 15th, 2018 6:32pm