The other day I went on Facebook in the morning, everything was fine, then when I went...

GetHuman748800's customer service issue with Facebook from June 2018

Help with my Facebook issue
The other day I went on Facebook in the morning, everything was fine, then when I went on in the afternoon, it had logged me out of my app on my phone. I tried multiple p***words that it could be but nothing worked. The email I use on Facebook “*****@***.com” is an old email that I currently don’t have access to anymore, but never had to update it on Facebook. That email is the one they are trying to send the code to so I can reset my p***word. When I use my current email “*****@***.com” it comes up as comeone else’s account that doesn’t belong to me. It looks like a blank account though with just a name on it. Facebook is very important to me with many photos on there that I need, and important information. If there is any way I can get access to my original Facebook before creating a new one, that would be amazing!
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman748800
Jun 4th, 2018 - 3 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 587 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman748800 started working on this issue
Jun 4th 5:37pm
GetHuman748800 indicated the issue is not fixed yet.
Jun 4th 6:41pm