The other day I went on Facebook in the morning, everything was fine, then when I went...

GetHuman748800's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman748800's own words
The other day I went on Facebook in the morning, everything was fine, then when I went on in the afternoon, it had logged me out of my app on my phone. I tried multiple passwords that it could be but nothing worked. The email I use on Facebook “*****@***.com” is an old email that I currently don’t have access to anymore, but never had to update it on Facebook. That email is the one they are trying to send the code to so I can reset my password. When I use my current email “*****@***.com” it comes up as comeone else’s account that doesn’t belong to me. It looks like a blank account though with just a name on it. Facebook is very important to me with many photos on there that I need, and important information. If there is any way I can get access to my original Facebook before creating a new one, that would be amazing!
GetHuman748800 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman748800
Jun 4th, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 587 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman748800 started working on this issue
Jun 4th, 2018 5:37pm
GetHuman748800 indicated the issue is not fixed yet.
Jun 4th, 2018 6:41pm