I shared something when I was half asleep that I did not remember sharing. It got repor...

GetHuman-ashlynki's customer service issue with Facebook from June 2018

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The issue in GetHuman-ashlynki's own words
I shared something when I was half asleep that I did not remember sharing. It got reported, which was fine, because had I not been half asleep I would’ve never reported it. Anyway, I had forgotten about it and reported it myself as me not posting it until I later remembered I accidentallly did. So the app made me try to change my password. Well, it kept saying my old password was wrong, wouldn’t change it, etc etc. And ever since then, it refuses to change it, let me use my old one, and none of the codes I keep getting texts telling me to use don’t work. Then it says “you’ve used too many codes” even though that’s NOT true! I don’t know what else to do. Now it’s saying my account doesn’t even exist! This is crazy. All I tried to do was change my password, now I’m completely locked out of my Facebook for no reason. Somebody please help me! My name is Ashlyn Kieffer, my phon number for my Facebook is ***-***-****, and the email address I used for my FB was *****@***.com SOMEBODY PLEASE HELP.
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Facebook

Customer service issue
Reported by GetHuman-ashlynki
Jun 2nd, 2018 - 2y ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 209 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ashlynki started working on this issue
Jun 2nd, 2018 10:40am