I shared something when I was half asleep that I did not remember sharing. It got repor...

GetHuman-ashlynki's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman-ashlynki's own words:
I shared something when I was half asleep that I did not remember sharing. It got reported, which was fine, because had I not been half asleep I would’ve never reported it. Anyway, I had forgotten about it and reported it myself as me not posting it until I later remembered I accidentallly did. So the app made me try to change my p***word. Well, it kept saying my old p***word was wrong, wouldn’t change it, etc etc. And ever since then, it refuses to change it, let me use my old one, and none of the codes I keep getting texts telling me to use don’t work. Then it says “you’ve used too many codes” even though that’s NOT true! I don’t know what else to do. Now it’s saying my account doesn’t even exist! This is crazy. All I tried to do was change my p***word, now I’m completely locked out of my Facebook for no reason. Somebody please help me! My name is Ashlyn Kieffer, my phon number for my Facebook is ***-***-****, and the email address I used for my FB was *****@***.com SOMEBODY PLEASE HELP.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-ashlynki
Jun 2nd, 2018 - 2 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-ashlynki started working on this issue
Jun 2nd 10:40am