I shared something when I was half asleep that I did not remember sharing. It got repor...

GetHuman-ashlynki's customer service issue with Facebook from June 2018

2 views
 | 
209 similar
 | 
0 following
Help with my Facebook issue
GetHuman-ashlynki's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashlynki will want to follow the link below to head to their help center. We will check on GetHuman-ashlynki later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-ashlynki's own words:
I shared something when I was half asleep that I did not remember sharing. It got reported, which was fine, because had I not been half asleep I would’ve never reported it. Anyway, I had forgotten about it and reported it myself as me not posting it until I later remembered I accidentallly did. So the app made me try to change my p***word. Well, it kept saying my old p***word was wrong, wouldn’t change it, etc etc. And ever since then, it refuses to change it, let me use my old one, and none of the codes I keep getting texts telling me to use don’t work. Then it says “you’ve used too many codes” even though that’s NOT true! I don’t know what else to do. Now it’s saying my account doesn’t even exist! This is crazy. All I tried to do was change my p***word, now I’m completely locked out of my Facebook for no reason. Somebody please help me! My name is Ashlyn Kieffer, my phon number for my Facebook is ***-***-****, and the email address I used for my FB was *****@***.com SOMEBODY PLEASE HELP.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-ashlynki fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-ashlynki
Jun 2nd, 2018 - 19d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 209 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ashlynki started working on this issue
Jun 2nd 10:40am