Hi: My name is Derek Warden. I hope you had a good weekend.**I had an existing Faceboo...

GetHuman-ddwarden's customer service issue with Facebook from June 2018

6 views | 382 similar | 0 following
Help with my Facebook issue
GetHuman-ddwarden's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ddwarden will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ddwarden can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-ddwarden's own words
Hi: My name is Derek Warden. I hope you had a good weekend.**I had an existing Facebook account, which I maintained for years under "Derek Warden." My old PC is a dinosaur, and I recently got a newer model, more capable of handling FB graphics, etc. **However, I was unable to reset the password info. on my old machine or new machine. Therefore, I registered a new, generic "Derek Warden" account using my newer PC. I just wanted to access games online.**Now I'm locked out of both accounts and have tried, unsuccessfully, multiple times to re-access the accounts.**Is there a way to access my genesis*original account with friends, contacts, etc.? That account, originally linked to a hotmail.com account for which I have no information or no way of retrieving. It was so long ago.**I set up the new "Derek Warden" account using *****@***.com.**Please help....**Thank you for your time and attention to my inquiry.**Respectfully yours -**Derek Warden

GetHuman-ddwarden did not yet indicate what Facebook should do to make this right.

How GetHuman-ddwarden fixed the problem

We are waiting for GetHuman-ddwarden to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ddwarden fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ddwarden
Jun 2nd, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 382 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-ddwarden started working on this issue
Jun 2nd, 2018 3:30am
GetHuman-ddwarden shared this issue with friends on Facebook
Jun 2nd, 2018 3:30am
GetHuman-ddwarden indicated the issue is not fixed yet.
Jun 23rd, 2018 5:12am
GetHuman-ddwarden indicated the issue is not fixed yet.
Jun 23rd, 2018 5:14am
GetHuman-ddwarden indicated the issue is not fixed yet.
Jun 23rd, 2018 5:15am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies