Hi: My name is Derek Warden. I hope you had a good weekend.**I had an existing Faceboo...
GetHuman-ddwarden's customer service issue with Facebook from June 2018
Help with my Facebook issue
GetHuman-ddwarden's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ddwarden will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ddwarden can let us know if they help or not.
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The issue in GetHuman-ddwarden's own words
Hi: My name is Derek Warden. I hope you had a good weekend.**I had an existing Facebook account, which I maintained for years under "Derek Warden." My old PC is a dinosaur, and I recently got a newer model, more capable of handling FB graphics, etc. **However, I was unable to reset the password info. on my old machine or new machine. Therefore, I registered a new, generic "Derek Warden" account using my newer PC. I just wanted to access games online.**Now I'm locked out of both accounts and have tried, unsuccessfully, multiple times to re-access the accounts.**Is there a way to access my genesis*original account with friends, contacts, etc.? That account, originally linked to a hotmail.com account for which I have no information or no way of retrieving. It was so long ago.**I set up the new "Derek Warden" account using *****@***.com.**Please help....**Thank you for your time and attention to my inquiry.**Respectfully yours -**Derek Warden
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