Hi: My name is Derek Warden. I hope you had a good weekend.**I had an existing Faceboo...

GetHuman-ddwarden's customer service issue with Facebook from June 2018

Help with my Facebook issue
Hi: My name is Derek Warden. I hope you had a good weekend.**I had an existing Facebook account, which I maintained for years under "Derek Warden." My old PC is a dinosaur, and I recently got a newer model, more capable of handling FB graphics, etc. **However, I was unable to reset the p***word info. on my old machine or new machine. Therefore, I registered a new, generic "Derek Warden" account using my newer PC. I just wanted to access games online.**Now I'm locked out of both accounts and have tried, unsuccessfully, multiple times to re-access the accounts.**Is there a way to access my genesis*original account with friends, contacts, etc.? That account, originally linked to a hotmail.com account for which I have no information or no way of retrieving. It was so long ago.**I set up the new "Derek Warden" account using *****@***.com.**Please help....**Thank you for your time and attention to my inquiry.**Respectfully yours -**Derek Warden
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-ddwarden
Jun 2nd, 2018 - 21d ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 382 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-ddwarden started working on this issue
Jun 2nd 3:30am
GetHuman-ddwarden shared this issue with friends on Facebook
Jun 2nd 3:30am
GetHuman-ddwarden indicated the issue is not fixed yet.
Jun 23rd 5:12am