My Facebook session on the app expired, so I tried to log back in, and couldn't. I clic...

GetHuman741183's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman741183's own words
My Facebook session on the app expired, so I tried to log back in, and couldn't. I clicked the "Forgot password" button, and it prompted me with a page telling me to type in my phone number or email address. Since I no longer have my phone number, I searched my account via email. Typed in OfficialLukeC*****@***.com and pressed "enter". Seconds later it brought no matches, then offered me to search by name instead. I complied and typed my name "Luke Bramer". Saw my profile picture three profiles down, and selected it. Next it prompted me to choose getting a confirmation via SMS or email. I was about to choose email, but then I saw the one shown under my profile picture was much longer than mine. I could not see the email address listed due to security measures placed to deter this exact situation, however what I DID see was something along the lines of this:******@***.com*Obviously, this is NOT my email of OfficialLukeC*****@***.com**Ideally, I would like my account back in my name, under my email address, and secured. Of course, I understand there is no guarantee of this, so in counterspective, I would like my account that is hacked to be deleted, so no one can use it to conduct anything under my name.

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Customer service issue
Reported by GetHuman741183
Jun 2nd, 2018 - 3 years ago
Seen by 14 customers so far
Similar issue to 566 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman741183 started working on this issue
Jun 2nd, 2018 1:49am
GetHuman741183 shared this issue with your circles on Google+
Jun 2nd, 2018 1:49am
GetHuman741183 indicated the issue is not fixed yet.
Jun 2nd, 2018 3:13am
GetHuman741183 indicated the issue is not fixed yet.
Jun 4th, 2018 5:54pm