My Facebook session on the app expired, so I tried to log back in, and couldn't. I clic...

GetHuman741183's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman741183's own words
My Facebook session on the app expired, so I tried to log back in, and couldn't. I clicked the "Forgot password" button, and it prompted me with a page telling me to type in my phone number or email address. Since I no longer have my phone number, I searched my account via email. Typed in OfficialLukeC*****@***.com and pressed "enter". Seconds later it brought no matches, then offered me to search by name instead. I complied and typed my name "Luke Bramer". Saw my profile picture three profiles down, and selected it. Next it prompted me to choose getting a confirmation via SMS or email. I was about to choose email, but then I saw the one shown under my profile picture was much longer than mine. I could not see the email address listed due to security measures placed to deter this exact situation, however what I DID see was something along the lines of this:******@***.com*Obviously, this is NOT my email of OfficialLukeC*****@***.com**Ideally, I would like my account back in my name, under my email address, and secured. Of course, I understand there is no guarantee of this, so in counterspective, I would like my account that is hacked to be deleted, so no one can use it to conduct anything under my name.
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Facebook

Customer service issue
Reported by GetHuman741183
Jun 2nd, 2018 - 2y ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 566 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman741183 started working on this issue
Jun 2nd, 2018 1:49am
GetHuman741183 shared this issue with your circles on Google+
Jun 2nd, 2018 1:49am
GetHuman741183 indicated the issue is not fixed yet.
Jun 2nd, 2018 3:13am
GetHuman741183 indicated the issue is not fixed yet.
Jun 4th, 2018 5:54pm