Our company facebook page is receiving posts that are not appropriate and we would like...

GetHuman-caram's customer service issue with Facebook from May 2018

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The issue in GetHuman-caram's own words
Our company facebook page is receiving posts that are not appropriate and we would like to take the business account down. The problem is that no-one here knows the access details for the account & we have contacted * ex-employees who worked in the IT department and they do not know the details either.*How can we best get around this problem? I have tried logging in with all the potential email addresses that I can think of, in order to reset the password but none of them work. *We are having the same problems with Twitter as well and I would like to shut down both accounts.*I am a director of the business so hopefully this will mean that you are able to contact me. If we could just find out the email address associated with the account then we might be able to work out who set the account up originally*Cara Manchester
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Customer service issue
Reported by GetHuman-caram
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 15 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-caram started working on this issue
May 23rd 8:58am
GetHuman-caram indicated the issue is not fixed yet.
May 23rd 10:01am