My account name used to be shawn oliver cassidy. I changed it to shawn richard because...

GetHuman-scassa's customer service issue with Facebook from May 2018

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The issue in GetHuman-scassa's own words
My account name used to be shawn oliver cassidy. I changed it to shawn richard because i was being harassed.*Now there is a fake account using the name shawn oliver cassidy. *Using a picture of me holding a shoe over my head, that they took from a closed facebook group. *They are trying to pretend to be me and are trying to find my friends to harass me. They have stolen lictures and personal information of mine. **I have reported the account and the pictures of me and they are still there and you said that the account is ok. **You need to take that fake account down that is pretending to be me with a stolen picture. They are harassing me big time. *You need to make them provide information proofing they are who they say they are. So you can see that they are lying. *This is harassment big time. *The fake account that is pretending to be me once again is "shawn oliver cassidy" and it is using a stolen picture of me holding a black shoe over my head. *My email is *****@***.com
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Customer service issue
Reported by GetHuman-scassa
May 16th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 196 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-scassa started working on this issue
May 16th, 2018 1:24pm
GetHuman-scassa indicated the issue is not fixed yet.
May 18th, 2018 5:47pm