Hi i have an account Johan Baksteen Louw, a few weeks back i could not lock into my acc...

GetHuman-jplouw's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-jplouw's own words
Hi i have an account Johan Baksteen Louw, a few weeks back i could not lock into my account at all. my phone number that was linked to it was **********. *****@***.com.**i contacted you from my wife*s account also to get assistance. once there were a reply but not enough so i can get back into my account. **I in meantime opened another account for time being. **My problem is i need my old account where a business page is administered and also my friend page with close friends that died that means a lot to me and also family members. **Then i have photos stored on my account that i do not have copies of.**What else must i do to get my account open again. I also do not know why my account was or frozen, closed, hacked and my cellphone number taken in. **your system of sending codes to cellphone also does not work. I am really not happy of the no service i am receiving from facebook up till now.
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Customer service issue
Reported by GetHuman-jplouw
May 15th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 669 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jplouw started working on this issue
May 15th, 2018 12:38pm
GetHuman-jplouw indicated the issue is not fixed yet.
May 15th, 2018 1:56pm
GetHuman-jplouw indicated the issue is not fixed yet.
May 15th, 2018 1:57pm
GetHuman-jplouw indicated the issue is not fixed yet.
May 18th, 2018 2:03pm