I was not able to log in to my account last night with my password. I recovered my acco...

GetHuman-rubesaa's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rubesaa's own words
I was not able to log in to my account last night with my password. I recovered my account using my phone number **********. I do not have access to my yahoo email (*****@***.com) and I did not input my umich (*****@***.com) email incorrectly so my phone was my only option. After I changed my password and was able to log in I didn't think to update my email. This morning I awoke to a notification in Arabic. I tried to log in and was not able to, it stated my password was changed and I no longer had the option of sending a verification code to my phone. I've been trying to get help, I logged into my work Facebook, sent a message and then @facebook on twitter. This is frustrating and I would like to regain access and secure my Facebook. Please help.

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Facebook

Customer service issue
Reported by GetHuman-rubesaa
May 11th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 325 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-rubesaa started working on this issue
May 11th, 2018 12:38am
GetHuman-rubesaa indicated the issue is not fixed yet.
May 11th, 2018 2:18am
GetHuman-rubesaa indicated the issue is not fixed yet.
May 14th, 2018 2:24am