I have been attempting to access my old facebook account. The email ***ociated with it...

GetHuman-harmanm's Recover Account issue with Facebook from April 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
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The issue and preferred resolution, in GetHuman-harmanm's own words:
I have been attempting to access my old facebook account. The email ***ociated with it is *****@***.com. Every few months, I try to access it but it always says "Unable to verify your iden***y. Please try again later." It doesn't give me any options to verify my iden***y. It just keeps giving me the same response. I used to be able to at least update the p***word first, but now I don't even get that prompt. **I have read all the forums, attempted to call multiple numbers, and almost got as far as sending in my driverse license but that page ALSO DOESN'T WORK. It keeps telling me that there is no image selected even when there is. **I am extremely upset not only because of the breach in confidentiality but even moreso now because I cannot access my own account.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Recover Account issue
Reported by GetHuman-harmanm
Apr 26th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 6 customers so far
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GetHuman-harmanm started working on this issue
Apr 26th 8:24pm