I have been attempting to access my old facebook account. The email associated with it...

GetHuman-harmanm's Recover Account issue with Facebook from April 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-harmanm will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-harmanm can let us know if they help or not.
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Before contacting them, items GetHuman-harmanm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-harmanm's own words
I have been attempting to access my old facebook account. The email associated with it is *****@***.com. Every few months, I try to access it but it always says "Unable to verify your identity. Please try again later." It doesn't give me any options to verify my identity. It just keeps giving me the same response. I used to be able to at least update the password first, but now I don't even get that prompt. **I have read all the forums, attempted to call multiple numbers, and almost got as far as sending in my driverse license but that page ALSO DOESN'T WORK. It keeps telling me that there is no image selected even when there is. **I am extremely upset not only because of the breach in confidentiality but even moreso now because I cannot access my own account.

GetHuman-harmanm did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Account issue
Reported by GetHuman-harmanm
Apr 26th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 139241 others
0 customers following this

Timeline

GetHuman-harmanm started working on this issue
Apr 26th, 2018 8:24pm

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