I was told I was using wrong messenger app by my son. Not to use blue one but white. So...
GetHuman630580's Report a Problem issue with Facebook from April 2018
Help with my Facebook issue
First: share to improve GetHuman630580's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman630580's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman630580 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman630580 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman630580 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman630580's own words
I was told I was using wrong messenger app by my son. Not to use blue one but white. So I switched and now I can't get on my FB now I sent an identity pic like it asked last night,but still can't use. I have an old account but I just made this one. Don't want to lose all my FB friends and just everything I've posted my pic,etc,.. my log in is my telephone number *** *** **** password mooshie daughters nickname I don't know much about FB or computers in general. I'm very upset!! please please fix this contact me whatever please. I don't know why it's not fixed by now!! My email is Desiree.laine****@gmail . com. Please help ASAP. And btw,which is correct messenger app to use?? Thank you. Quick help would be greatly appreciated!!
GetHuman630580 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman630580 fixed the problem
We are waiting for GetHuman630580 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.