I was told I was using wrong messenger app by my son. Not to use blue one but white. So...

GetHuman630580's Report a Problem issue with Facebook from April 2018

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The issue in GetHuman630580's own words
I was told I was using wrong messenger app by my son. Not to use blue one but white. So I switched and now I can't get on my FB now I sent an identity pic like it asked last night,but still can't use. I have an old account but I just made this one. Don't want to lose all my FB friends and just everything I've posted my pic,etc,.. my log in is my telephone number *** *** **** password mooshie daughters nickname I don't know much about FB or computers in general. I'm very upset!! please please fix this contact me whatever please. I don't know why it's not fixed by now!! My email is Desiree.laine****@gmail . com. Please help ASAP. And btw,which is correct messenger app to use?? Thank you. Quick help would be greatly appreciated!!
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Facebook

Report a Problem issue
Reported by GetHuman630580
Apr 26th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 727257 others
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GetHuman630580 started working on this issue
Apr 26th, 2018 12:11pm