I've been trying to get the fafsa signed on my mom's behalf, but the system doesn't rec...

GetHuman5340647's customer service issue with FAFSA from October 2020

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The issue in GetHuman5340647's own words
I've been trying to get the fafsa signed on my mom's behalf, but the system doesn't recognize her login at all. I've tried calling but the first time they just hung up on me and the second time they said they sent an email to reset the password, but I'm in her email and that didn't happen even though I resent it * times. I don't even know if I have the right email anymore because when i tried to use it for the fafsa it says it doesnt recognize it. I just really need to know what email she used or if there's something that went wrong that's preventing me from doing the email that I have on file for her.

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FAFSA

Customer service issue
Reported by GetHuman5340647
Oct 6th, 2020 - 7 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 499 others
0 customers following this

Timeline

GetHuman5340647 started working on this issue
Oct 6th, 2020 9:01pm

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