My dad never authorized his phone number or email to change his p***word. He forgot his...

GetHuman-brittstr's customer service issue with FAFSA from June 2018

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The issue and preferred resolution, in GetHuman-brittstr's own words:
My dad never authorized his phone number or email to change his p***word. He forgot his p***word to his account and now we cannot change the p***word due to him not authoring his email or phone number to get it changed.
I trust that FAFSA will make this right and come up with a resolution that is fair.
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FAFSA

Customer service issue
Reported by GetHuman-brittstr
Jun 6th, 2018 - 2 mons ago
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Seen by 10 customers so far
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Timeline
GetHuman-brittstr started working on this issue
Jun 6th 7:11pm