My dad never authorized his phone number or email to change his password. He forgot his...

GetHuman-brittstr's customer service issue with FAFSA from June 2018

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The issue in GetHuman-brittstr's own words
My dad never authorized his phone number or email to change his password. He forgot his password to his account and now we cannot change the password due to him not authoring his email or phone number to get it changed.
GetHuman-brittstr did not yet indicate what FAFSA should do to make this right.
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FAFSA

Customer service issue
Reported by GetHuman-brittstr
Jun 6th, 2018 - 4 mons ago
I have an issue with FAFSA too
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Seen by 10 customers so far
Similar issue to 318 others
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Timeline
GetHuman-brittstr started working on this issue
Jun 6th 7:11pm