EyeMed Vision Care Customer FAQ

Top Answers & How-to Guides

What is EyeMed Vision Care's Phone Number?

The question we are asked most often is about how to talk to EyeMed Vision Care customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my current vision prescription to EyeMed Vision Care?

No, EyeMed Vision Care does not accept transferred prescriptions. It is important to note that EyeMed Vision Care is not a retail store...
Ask any question you have about EyeMed Vision Care customer service, get an answer now.

Recent EyeMed Vision Care Customer Questions

Where do I find my eye insurance information, I didn't get anything in the mail.

If you didn't receive your EyeMed Vision Care insurance information by mail, it's possible that your employer has a digital delivery preference. Many employers are going green, and digital delivery can expedite the process of getting your information to you. Consider checking with your employer's HR department about whether they have opted for digitized insurance info, they should be able to provide you with instructions. If your vision insurance is self-purchased, you might have received an email with the relevant details. If not, check your EyeMed online account where you can access all policy-related information. If you do not have an online account, you can create one on the EyeMed website.
Asked Mar 11, 2024 12:35 AM

I can't login as a new member. I don't have an account and I'm trying to create one.

As a new member, you may need to wait for your coverage to become active before creating an account. Once active, use your EyeMed member ID (or personal information if you don't have your ID) to register on the website. You'll be asked to create a username and password. If you've already done these steps and still can't access your online account, it might be a technical issue. In this case, we recommend clearing your browser's cache and cookies, or trying a different browser. If the issue persists, contact your company's HR department (for employer-provided insurance) as they may have specific instructions or requirements.
Asked Mar 6, 2024 4:54 PM

Help me with my EyeMed Vision Care customer service issue

Overview

What is EyeMed Vision Care?

EyeMed Vision Care is a leading vision benefits company that provides comprehensive eye care services and access to a nationwide network...

Coverage

What benefits does EyeMed Vision Care provide?

EyeMed Vision Care provides a range of benefits to ensure optimal eye care and vision health. Our comprehensive coverage includes access...

What is the cost of EyeMed Vision Care?

The cost of EyeMed Vision Care varies depending on the plan and coverage options chosen. EyeMed offers a range of flexible and affordable...

Can I use EyeMed Vision Care with my current insurance?

Yes, you can use EyeMed Vision Care with your current insurance. EyeMed Vision Care is designed to complement your existing insurance...

Claims and Reimbursement

What is the reimbursement process?

The reimbursement process with EyeMed Vision Care is quick and easy. To get reimbursed for out-of-network services, simply pay for...

Specialists

What happens if I need to see a specialist?

If you need to see a specialist, EyeMed Vision Care provides coverage for medically necessary vision care. Simply obtain a referral...

Eyewear Restrictions

Are there any restrictions on the type of eyewear I can get?

Yes, there are certain restrictions on the type of eyewear you can get with EyeMed Vision Care. The specific restrictions may vary...

Surgery Coverage

Does EyeMed Vision Care cover LASIK or other corrective eye surgeries?

EyeMed Vision Care does offer coverage for LASIK and other corrective eye surgeries, but it varies depending on the specific plan....

Eye Exams

How often can I get an eye exam with EyeMed Vision Care?

With EyeMed Vision Care, you can get an eye exam once every calendar year. Regular eye exams are crucial in maintaining your eye health...

Prescription Transfer

Can I transfer my current vision prescription to EyeMed Vision Care?

No, EyeMed Vision Care does not accept transferred prescriptions. It is important to note that EyeMed Vision Care is not a retail store...
We look to the EyeMed Vision Care issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EyeMed Vision Care issues reported to GetHuman
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