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Express Scripts Customer FAQ

Top Answers & How-to Guides

What is Express Scripts's Phone Number?

The question we are asked most often is about how to talk to Express Scripts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a medication not listed on the formulary?

Yes, you can request a medication that is not listed on the formulary. Express Scripts understands that individual patient needs may...
Ask any question you have about Express Scripts customer service, get an answer now.
Contact Express Scripts customer service

Prescription Refills

How do I refill my prescriptions?

To refill your prescriptions with Express Scripts, you have a few options. You can log in to your online account and select the medications...
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Prior Authorization

What is the process for prior authorization?

The prior authorization process typically involves your doctor submitting a request to Express Scripts for approval of a specific medication...
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Order Status

How do I check the status of my prescription order?

You can easily check the status of your prescription order by logging into your Express Scripts account online. From there, you can...
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Medication Costs

What is the cost of prescription medications?

The cost of prescription medications varies depending on several factors such as the specific drug, dosage, and insurance coverage....
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Mobile App Usage

What is the Express Scripts mobile app and how do I use it?

The Express Scripts mobile app is a convenient tool that allows users to manage their prescription medications on the go. It provides...
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Formulary Requests

Can I request a medication not listed on the formulary?

Yes, you can request a medication that is not listed on the formulary. Express Scripts understands that individual patient needs may...
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Help me with my Express Scripts customer service issue

Ask any question you have about Express Scripts customer service. We will do our best to get you answers right away.
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