Expedia Customer Service Issues

I am requesting assistance with canceling a car rental reservation. Despite calling three times, the automated system indicates a four-hour wait each time and disconnects when requesting a call back. On one occasion, a call came in at 3:00 am from Expedia instructing us to cancel with Hertz, but we had already done so. They mentioned contacting Hertz at 8:00 am for cancellation and assured an email confirmation, which we have not received. Checking "Our Trips" on Expedia still shows the car rental reservation. When calling again, the wait time remains four hours. I have left another call back number. This situation is frustrating. The confirmation number is J[redacted]5D2, and the itinerary number is [redacted][redacted]. Kindly confirm the cancellation and the refund back to the credit card.

Dear all, Recently I made a purchase on Amazon and used a promotional code for a 20% discount on my items. Unfortunately, the discount was not reflected in the final amount when I proceeded to check out. I have reached out to Amazon customer service, but I have not received a response yet. Has anyone experienced a similar issue or have any suggestions on how to resolve this matter? Thank you in advance. Best regards, S. M.

Hello, I recently realized that I inadvertently booked a room at the Hyatt Regency in Phoenix through Expedia for June 7, just for one night. Unfortunately, due to a misspelling of my last name in the reservation email, I don't have the itinerary number. After contacting the hotel directly, they were able to locate my reservation under the incorrect email address [redacted] instead of my actual email [redacted] The hotel provided me with a new confirmation number, #[redacted]4. I am reaching out to cancel this booking and request a refund as my card was charged without me receiving the confirmation. Despite my efforts on the phone, the agent was unable to correct the mistake. I kindly request your assistance in canceling this reservation promptly. Thank you.

I need assistance with two flight cancellations made through Expedia for Alaska Airlines from Boston to San Diego on 4/30/21 with confirmation FVSJAQ and a JetBlue Airways flight. Despite canceling both in advance by calling Expedia, I have encountered issues. Attempts to resolve this over the phone have been unsuccessful, with promised emails of which I did not receive any. Seeking a more efficient solution, I hope contacting customer service via email will lead to a resolution. Both airlines have different refund policies, with JetBlue offering a full refund for tickets booked before 5/31/21 and Alaska Airlines providing travel credit for bookings made before 4/30/21, as also stated by phone representatives. However, the lack of communication via email is hindering the process, leaving me uncertain how to proceed further in resolving this matter.

I have made reservations for a round trip flight for Randy Condit and Diane Pekarek from Denver to Asheville, NC departing on 05/28/[redacted] and returning on 06/04/[redacted] under IT#[redacted][redacted] & Conf.#CELFKG. I used my VISA ending in [redacted] for payment. Unfortunately, Randy cannot travel due to health reasons, so we need to reschedule their trip to Pittsburg in September. Please arrange round trip tickets for them departing Denver to Pittsburg around 5PM on 09/28/[redacted] and returning from Pittsburg to Denver in the early afternoon on 10/09/[redacted]. Feel free to contact me via email at [redacted] or phone at [redacted] for any queries. Randy can be reached at [redacted] or [redacted] Any additional charges can be billed to my credit card. Kindly notify us if any funds are left after the new booking. Thank you. - Thomas Judy

I have a trip booked, but I am not receiving emails with my itinerary. However, I am receiving text messages on my phone with the itinerary details. I am also having trouble resetting my password for my Expedia account. My email is [redacted] and my phone number is [redacted]. The itinerary number is #[redacted][redacted] for a stay at the Sideways Inn in Buellton, California from June 7th to June 10th. I suspect that my Expedia account may have been hacked or that emails are being sent to a different account. I used a virtual credit card for payment. I am not concerned about the payment but want to change my password. Since I am not receiving emails, kindly contact me via my cell phone number. Thank you, Maria K.

I booked a trip through Travelocity, but they changed my flight to a late time. I tried to change it to the day before but couldn't reach any humans for help. I had to cancel because I'm not good with computers, and the phone wait was over 9 hours with no 24/7 human assistance available. I need to get to a wedding in Portland, Oregon from Charleston, WV, for two adults. I have some air dollars from two airlines I don't know how to use, and my credit card company is disputing the charges for insurance and other expenses. I prefer the worry-free assistance Travelocity advertised and need help calculating trip costs. I am new to flying and, being elderly, may not travel again. Please assist me in fixing the trip costs so I can move forward with my plans stress-free. I am open to leaving a day earlier if needed. Can you help me avoid cancellation and rebooking without knowing the costs upfront? Thank you.

Hello, I'm Katrina P. I booked a trip initially from the end of March to the beginning of April. I received an email regarding a flight change, and after calling, my reservation was adjusted to July 10, [redacted], instead of my original booking for June 3, [redacted]. Despite the reassurance of a revised booking, I have not yet received any updated itinerary via email. I have been unsuccessful in contacting customer service as the wait times have exceeded 4 hours, prompting me to opt for a call back multiple times daily without any response. The lack of assistance and communication has left me dissatisfied, and if this issue persists, I will consider not using Expedia in the future.

I had credits from tickets canceled last year due to Covid for a flight from Doha to Beirut. I used these credits to book new flights for me and my son on June 6 and for my husband on July 3. The amounts were debited from our bank account, but when we arrived at the airport, my son's ticket was not in the system, so we had to purchase a new one for him. An agent confirmed that the ticket was not properly reissued and refunded the previous one but did not reimburse the additional amount I paid for the new ticket. Now, I am concerned about my husband's ticket, which was also not reissued. I need prompt assistance as his travel date approaches. Additionally, I was charged twice for the extra amount on my ticket and have not received a refund for it yet. I can provide all relevant emails and payment details. Thank you.

Passenger: M. ODOHERTY Expedia Itinerary Number: [redacted][redacted] Lufthansa Confirmation Code: 3HMYBR Flight Dates: July 14 - Aug. 28, [redacted] Fare: $[redacted].00 May 30, [redacted] Hello, I have encountered multiple flight changes with Lufthansa, leading to the recent cancellation of both my inbound and outbound flights. Unfortunately, there are no comparable flights with only one stop available at a similar price. I kindly request the cancellation of this plane ticket without any penalties and a refund to my credit card so that I can make alternative arrangements. Considering Air France offers the closest flights on similar dates for $[redacted], which would result in a $[redacted] increase in cost, and other single-stop options are becoming more expensive each day, I am left with limited choices. Despite booking my ticket early and understanding the impacts of Covid-19, I had hoped for greater travel stability with the progress in vaccinations and tourism resuming. I have exhausted various channels, including phone calls, emails, and chats with customer service representatives, in attempts to secure alternative Lufthansa flights, but to no avail. If it is possible to find alternative flights matching the Lufthansa connections, it would be greatly appreciated. Unfortunately, I faced challenges using Expedia's online flight change feature independently, which necessitates assistance from an agent. While my preference is to retain the original ticket and price by finding alternative connections through Germany, shifting to Air France without incurring a significantly higher cost due to Lufthansa's flight cancellations seems reasonable. Currently residing in the United Arab Emirates (UAE), prolonged international calls to the USA are costly and impractical. Any guidance on the next steps to take would be immensely helpful given my urgent need to secure a flight back home for an upcoming surgery. Thank you for your assistance and understanding of the urgency of my situation. Your prompt response is greatly appreciated as I navigate through this travel predicament. M. ODOHERTY [redacted] UAE Mobile & WhatsApp: +97[redacted]

I am Kevin B. I had a flight scheduled for May 29th at 8:15 am from Las Vegas to Boston. I did not have a seating assignment initially when booking through Expedia but got confirmation for flight [redacted] later. Despite arriving at the airport at 7 am and queuing by 7:40 am, I was informed that the plane was full when trying to board. JetBlue offered me a seat on the 9 pm flight, inconveniencing me. Due to booking through Expedia, JetBlue could not place me on the next available flight without Expedia's involvement. Trying to reach Expedia's customer service was futile with a 12-hour wait time. Consequently, I missed my Boston flight on JetBlue [redacted]. I am seeking a refund for ticket #[redacted][redacted], which cost $[redacted].00, as JetBlue ultimately canceled my flight. Could someone please help me with this issue?

I noticed a charge of $[redacted].32 on my credit card for a stay at Karratha Central Apartments on 9th of May, [redacted]. I never received any confirmation for this booking. I am unsure where this information came from, as I can't find any details on my computer to verify that I made or even viewed this reservation. I reached out to the motel, and they mentioned that the booking was processed through Expedia. It is puzzling to me as all my other online bookings have been confirmed without any issues. I am frustrated by the payment situation, and now I am even more irritated because the system is not accepting my address details.

We encountered some challenges with our booking. After settling into our room and realizing there was no microwave for our child, we tried calling the front desk but discovered the phone was not working. Upon approaching the front desk in person, the staff member appeared uninterested and dismissive of our concerns. Despite explaining the missing amenities listed in our booking description, the staff member was unhelpful and claimed no prior request was made for a microwave or functioning phone in our room. The encounter left us feeling unwelcome and inconvenienced, especially when the staff member refused to assist us further or offer alternatives. In addition to the unresponsive phone and lack of a microwave, we also faced issues with the internet. This disappointing experience has led us to regret choosing this accommodation and we won't consider staying here again.

I flew from Las Vegas to Boston on May 29th on flight [redacted] with JetBlue. However, upon arriving at the airport, I was informed that all seats were full, despite my confirmed booking through Expedia with itinerary #[redacted][redacted]. JetBlue offered a later flight on the same day, which inconvenienced me greatly as they could not rebook me due to the third-party booking through Expedia. Although I attempted to contact Expedia immediately, the 12-hour wait time prevented me from resolving the issue promptly. Regrettably, I missed my flight and now seek a refund for ticket #[redacted][redacted], costing $[redacted].00, as my canceled flight was not my fault. Could someone kindly assist me with this matter? Thank you.

On May 30, [redacted], I made a flight reservation online. Although the payment was deducted from my bank account, I have not received any confirmation email or itinerary. I want to verify the booking and correct a spelling error in the name. Here are the details of my itinerary: On September 10th, I have a United Airlines flight [redacted] from OKC to Houston, followed by a connecting flight to San Jose on Flight [redacted]. On September 16th, my return journey is from Costa Rica to Dallas on American Airlines flight [redacted], then a connecting flight to OKC on American Airlines Flight [redacted]. While the United flights show a deduction from my account, the American Airlines flight charged and then credited back the same amount. I am unsure if my booking is confirmed or if any action is required. Thank you for your assistance.

I encountered an issue with a canceled reservation last month. The itinerary number for this booking is [redacted][redacted]. Following three conversations with Expedia, I was provided with a transaction number - IEB4OPCL7 - by an agent, instructing me to relay this to my bank in order for a refund of $[redacted].30 to be processed. However, upon contacting my credit card company and Wells Fargo, I was informed that this request seemed unfamiliar to them, raising concerns about potential fraudulent activity involving the agent. Unfortunately, attempts to reach out by phone using my itinerary number have been met with an invalid response. Urgent communication is required from your end to address this matter promptly. In the absence of a timely resolution, I have been advised to reach out to the Attorney General's office for assistance. If you need to get in touch, you can reach me on my cell at [redacted]. Thank you.

I had booked a limo service through Carmel Limo for transportation between the airport and my motel. However, upon arriving at Greensboro NC airport on 5/27/[redacted], I was informed that they did not have a driver available and asked me to arrange for alternative transportation. Despite confirming my flight details with Carmel the day before and receiving a text message with a contact number for airport pickup, the service failed to provide the promised transportation. Concerned about a repeat incident, I canceled my return trip to the airport on 5/29/[redacted]. When inquiring about a refund of $89.30 for the unfulfilled service, Carmel Limo directed me to contact Expedia. I now seek a credit back to my Visa card for the service that was not provided.

I recently rented a car through Zezgo car rental. They required me to purchase their insurance for $[redacted] since I couldn't provide my own. The car had a strong smell of marijuana and the tires were worn out. Upon returning the vehicle, I made sure to mention that the odor was not from us, and they acknowledged it. However, during the inspection, they took an unusually long time checking the car. They requested my husband to come in and then claimed there was a scrape underneath the front of the car, showing him a picture that didn't match the angle of the before photo. After researching the company's reviews, I believe we were scammed. It's concerning to see such negative feedback about them, and I question why they are still being utilized. I expected more protection when booking through your platform. If nothing is done to address these issues, we will have to find a different booking service to ensure others don't fall victim to similar situations. I urge you to look into the reviews of this rental company.

Dear Expedia Team, I hope this message finds you well. I'm reaching out to address an ongoing issue that has left me quite frustrated. In January of this year, my grandfather sadly passed away, and I had booked flights through Expedia for myself and my parents to attend his services in Haiti. Regrettably, the Spirit flight I had booked was canceled, leading me to incur additional high costs for alternative travel arrangements. Despite booking a new flight promptly, I was still charged $[redacted].44 for the canceled flight. In the following months, I have been in communication with both Spirit and Expedia regarding this matter, but have not made progress. I have also encountered challenges in reaching a live representative over the phone, despite holding for 2-3 hours on multiple occasions. As a hardworking individual supporting my family through three jobs, this ordeal has been especially taxing. I am simply seeking a refund for the flight that was canceled. I have always been satisfied with Expedia's services in the past, and I trust that this matter can be resolved promptly. Thank you for your attention to this issue. Warm regards, A.

I made a booking on 5/15/21 with reference number # [redacted][redacted]. Yesterday, I noticed that my return flight wasn't non-stop, so I went online and used the virtual agent to try to change my return flight. It seems like it only canceled my initial flight from Dallas to CLE at 3:35 pm and left the return flight Spirit NK2898 at 8:04 pm, which I wanted to change. Afterward, it said it couldn't understand my request and couldn't assist me further. As a 73-year-old who doesn't fly often, I'm a bit confused. I just need guidance on how to resolve this. Do I need to cancel the Spirit flight and start over, or can I call for assistance? Any advice would be appreciated. Thank you. - E.B.