On Feb **, **** , I called expedia.com to book a vacation for my wife and I to Mexico f...

GetHuman-rambalka's Refund Issue with Expedia from March 2019

2 views
 | 
7307 similar
 | 
0 following
Help with my Expedia issue
First: share to improve GetHuman-rambalka's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rambalka's next move: call Expedia.
The best way to get your problem resolved is to tap the button below to start calling Expedia. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-rambalka may need:
Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-rambalka's own words
On Feb **, **** , I called expedia.com to book a vacation for my wife and I to Mexico from Canada. It was a package consisting of Air fares, resort and ground transportation. I was routed to the Philippines. *The representative gave me a Quote for the package and asked for payment. Throughout my conversation the rep knew I was a Canadian. Before giving my credit card I asked several times if the quote was in Canadian currency and she assured me it was. I finally gave her my credit card to process the payment. *I got my confirmation and proceeded on my vacation.**I returned on Feb ** from my vacation and got my credit card statement on Feb **, when I saw a charge on my credit card for about C$***.** less than the quote given to me initially.*Very concerned and being honest I called the customer service line and got a rep in India who I asked for an itemized billing. He said he cannot give that. I asked if there will be any more charges coming later and he assured me there will be none. *Later on that day I received an email telling me to check my booking to see the charges. The information was the same as that I got on the confirmation at time of booking. This was long and heated conversation.*Low and behold when i received my May's credit card statement I saw * additional charges totalling C$***.**.*Very upset, disappointed and concerned I called the Customer service number and a rep from India who explained that the additional charges are for air fares in US currency. I explained that i paid for a package in Canadian currency and called on the ** Feb and was told that I have nothing owing. *After a lengthy conversation I was allowed to speak to supervisor who promised to look into the matter and get back to me in ** hours.*On Mar ** I received and idiotic email from the USA telling me their investigation showed that MY VACATION WAS QUOTED CORRECTLY AS ADVERTISED.*I called again to the customer service center and was routed to India where after a battle with the rep I was allowed to speak to a supervisor. She could not or did not want to do nothing more that read the case notes to me. After about *.* hrs i was transferred to some one in the USA. I requested the * calls when I made the booking and was told the amount in Canadian Currency and the next one when I told that there will be NO additional charges. *I was told it may take ** hours to do so. *Questions: if they already reviewed the calls as I was told* to make a decision to deny my refund, why they have to wait ** hours.**Telling me, i called an American site implies the currency will be american currency does not cut it.*From that logic I called USA and ended up in India and the Philippines why not give me quotes in those currencies?*I bought stuff from US sites and i was quoted in Canadian Currency. *Expedia did everything to break me down. They doubted my conversations, delayed my access to decision makers, and put me on hold for hours on end.*I am an honest customer and employees do make mistakes but it seems that all expedia outsource partners are perfect. They believe their partners and doubt their customers. *I am waiting for the final resolution to decide if I will use their services again.* I have spent more than * hours so far to get this far and nowhere close to a resolution.
GetHuman-rambalka did not yet indicate what Expedia should do to make this right.
I have an issue with Expedia too
How GetHuman-rambalka fixed the problem
We are waiting for GetHuman-rambalka to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Expedia's attention and get better help faster. Tap below to get started.
Having Expedia issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rambalka fixes it.
This email address isn't valid

Expedia

Refund Issue
Reported by GetHuman-rambalka
Mar 28th, 2019 - 22d ago
I have an issue with Expedia too
Not resolved
Seen by 2 customers so far
Similar issue to 7307 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rambalka started working on this issue
Mar 28th 7:38pm