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Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-rambalka's own words
On Feb **, **** , I called expedia.com to book a vacation for my wife and I to Mexico from Canada. It was a package consisting of Air fares, resort and ground transportation. I was routed to the Philippines. *The representative gave me a Quote for the package and asked for payment. Throughout my conversation the rep knew I was a Canadian. Before giving my credit card I asked several times if the quote was in Canadian currency and she assured me it was. I finally gave her my credit card to process the payment. *I got my confirmation and proceeded on my vacation.**I returned on Feb ** from my vacation and got my credit card statement on Feb **, when I saw a charge on my credit card for about C$***.** less than the quote given to me initially.*Very concerned and being honest I called the customer service line and got a rep in India who I asked for an itemized billing. He said he cannot give that. I asked if there will be any more charges coming later and he assured me there will be none. *Later on that day I received an email telling me to check my booking to see the charges. The information was the same as that I got on the confirmation at time of booking. This was long and heated conversation.*Low and behold when i received my May's credit card statement I saw * additional charges totalling C$***.**.*Very upset, disappointed and concerned I called the Customer service number and a rep from India who explained that the additional charges are for air fares in US currency. I explained that i paid for a package in Canadian currency and called on the ** Feb and was told that I have nothing owing. *After a lengthy conversation I was allowed to speak to supervisor who promised to look into the matter and get back to me in ** hours.*On Mar ** I received and idiotic email from the USA telling me their investigation showed that MY VACATION WAS QUOTED CORRECTLY AS ADVERTISED.*I called again to the customer service center and was routed to India where after a battle with the rep I was allowed to speak to a supervisor. She could not or did not want to do nothing more that read the case notes to me. After about *.* hrs i was transferred to some one in the USA. I requested the * calls when I made the booking and was told the amount in Canadian Currency and the next one when I told that there will be NO additional charges. *I was told it may take ** hours to do so. *Questions: if they already reviewed the calls as I was told* to make a decision to deny my refund, why they have to wait ** hours.**Telling me, i called an American site implies the currency will be american currency does not cut it.*From that logic I called USA and ended up in India and the Philippines why not give me quotes in those currencies?*I bought stuff from US sites and i was quoted in Canadian Currency. *Expedia did everything to break me down. They doubted my conversations, delayed my access to decision makers, and put me on hold for hours on end.*I am an honest customer and employees do make mistakes but it seems that all expedia outsource partners are perfect. They believe their partners and doubt their customers. *I am waiting for the final resolution to decide if I will use their services again.* I have spent more than * hours so far to get this far and nowhere close to a resolution.
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