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The issue in GetHuman2583172's own words
Two hotel reservations was booked. I called and got one reservation canceled. They also canceled insurance too... which I didn't ask for. The room I received when I arrived was much more expensive with much less space. Grande Villas resort would not make it right.. said they were completely booked. Original cost was ***.** less. My two kids (* & * yrs old) are very disappointed cause we can't get * day tickets to the theme parks because of expense and little time left before going home. The children were abandon were abandoned at birth and this trip was their wished for dream come true. They want to meet the Disney characters. Please help me with their dream come true. We have to leave Thursday afternoon. Can you get us complimentary tickets to the theme parks with park hopper and fast pass. I would be so very grateful. Sandra Matte *** Erwin Road, Durham NC *****
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