Dear Expedia**I have to write this email to express our dissatisfaction. **We went on a...

GetHuman-robbelam's customer service issue with Expedia from August 2018

1924 similar
0 following
Help with my Expedia issue
First: share to improve GetHuman-robbelam's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-robbelam's next move: call Expedia.
The best way to get your problem resolved is to tap the button below to start calling Expedia. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-robbelam may need:
Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-robbelam's own words
Dear Expedia**I have to write this email to express our dissatisfaction. **We went on a trip that we booked via An all-in travel (flight * hotel * transfer) **- * month before our journey started the flight hours changed drastically for the second time in a row. *We suddenly lost * days in layovers of our * day trip. What?! How is this even possible? *Both our flights (to and return) got a serious longer stopover and the check-in hours were suddenly respectively late afternoon and early mornings. Where as our initial booking was the total opposite. **- When checking in online with TAP Portugal we saw that no baggage was included in a flight of * hours. This was nowhere to be found we we booked our flight nor on your or on the TAP Portugal website. (at least not when doing a normal search and not an existential soul search). *To our surprise we had to pay €** for every luggage piece we took. Again what?! *Okay then.. We want to go on our trip and our trip is tomorrow so no other choice than taking a deep breath and go with it. **- To top all of this. When going back home we had to check in these same bags again and Again pay for this luggage. I never experienced something like this.. Not even with a low-cost airline like Ryanair. *Due to both extra luggage payments you got our trip to cost **% extra what is quite sufficient amount for something people save up for a full year. *And due to the flight changements our trip duration was **-**% shorter than we booked our trip with Expedia. **- when arrived in the airport and leaving our hotel our transfer both times asked if we were with * people because they had * people on their paper. We can't undo us of the thought that we probably paid to much for this as well as we only checked in * people. ***You can now go point fingers to the airline but there is nowhere to be found on your website or when we booked our flight (not after a search of **min - *h). **We hope you can help us out by setting this right. Because this leaves a real bad taste to our first experience with Expedia. **To make sure you can check everything. Our travelplannr: *************.**Best regards*Looking forward to your answer**Robbe, Lieselotte & the kids
GetHuman-robbelam did not yet indicate what Expedia should do to make this right.
I have an issue with Expedia too
How GetHuman-robbelam fixed the problem
We are waiting for GetHuman-robbelam to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Expedia's attention and get better help faster. Tap below to get started.
Having Expedia issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-robbelam fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-robbelam
Aug 15th, 2018 - a yr ago
I have an issue with Expedia too
Not resolved
Seen by 7 customers so far
Similar issue to 1924 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-robbelam started working on this issue
Aug 15th, 2018 5:54am