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The issue in GetHuman-accooper's own words
I was charged for a room and did not stay at the facility.**on **-**-**, I made a reservation at Days Inn in Goodlettsville by phone and gave my debit card to guarantee payment but telling the cashier I wanted to pay cash upon arrival and not use my card. I arrived to check in and waited in line ** minutes while the cashier argued with a woman about her bill. I left and phoned to cancel.* *On *-**-**, I noticed my account had been debited $***.**. **On *-**-** I note it was credited $**.**. I phoned the hotel and a woman told me that they charged me $**.** for a cancellation fee and some kind of travel commission. I told her that I did not stay at the hotel and I cancelled per policy because I got no service at the front desk. The attendant seemed more concerned with arguing with a woman over her bill than checking me in. **I filed a Better Business Bureau Complaint and the hotel owner responded, "As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend that Mr. Cooper contact Expedia with whom his reservation was originally booked, and let them refund the money." * *Please refund my money ($**.**).
GetHuman-accooper did not yet indicate what Expedia should do to make this right.
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