Hello,*I am waiting on a response for my refund. I booked a night at Perry's ocean side...

GetHuman-astateha's customer service issue with Expedia from July 2018

2 views | 1101 similar | 0 following
Help with my Expedia issue
First: share to improve GetHuman-astateha's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-astateha's next move: call Expedia.
The best way to get your problem resolved is to tap the button below to start calling Expedia. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-astateha may need:
Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-astateha's own words
Hello,*I am waiting on a response for my refund. I booked a night at Perry's ocean side resort in Daytona beach. I had to cancel the booking upon arrival and finding no parking, very unsafe*uncomfortable conditions for a family with children. Everything from the hallways to the elevators to the room was very i kept and dirty. It was not at all like the pictures they have on Expedia, a totally misrepresentation to say the least. The room was very outdated with torn up, dirty carpet, the light switch cover was broken and when i used the switch the lights flickered for a few seconds before dimly lighting up. The smell was very bad and strong. I went back down to tell the manager what i had found and they said they understood and would be awaiting your call, they also acted like they did not know they were listed on your website when i told them that this place looked nothing like the Expedia pictures or description. Their "breakfast" would have been homemade donuts and water! In the beginning when i asked where i could safely park my family they said across the four lane street under a light at a nearby business was the best bet but that i should walk them in and then park there to be safe! I am not the type that complains about small things or ordinary mistakes but this is fraud. I hope that Expedia does the right thing and refunds the money to me especially since i paid for trip protection. Between myself, my wife, and all of my employees we have used Expedia hundreds of times and have never been scammed like this by any of the other hotels. I await your response.*Thank you,*Rob Carroll

GetHuman-astateha did not yet indicate what Expedia should do to make this right.

How GetHuman-astateha fixed the problem

We are waiting for GetHuman-astateha to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Expedia's attention and get better help faster. Tap below to get started.
Having Expedia issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-astateha fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-astateha
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1101 others
0 customers following this


GetHuman-astateha started working on this issue
Jul 7th, 2018 3:05pm