Expedia Customer Service Issues

I had to cancel a room reservation at the Americinn by Wyndham in Coralville, IA for one night on 5/15. My flight from Chicago on the same day was delayed multiple times and eventually canceled close to midnight. I immediately contacted the hotel to cancel the room due to circumstances beyond my control. The hotel directed me to the general manager for a refund. However, when I spoke to the manager, I was advised to contact Expedia instead. I attempted to reach Expedia but struggled with the menu options and could not speak to a live agent. As a result, I have been unable to provide the Confirmation number for the reservation since I wasn't the one who made it. Despite entering the phone number associated with the reservation, it was not recognized. I'm feeling frustrated and unsure of how to proceed in resolving this issue. Any assistance would be greatly appreciated.

My experience at Marriott Courtyard in Santa Fe, New Mexico was extremely disappointing. I will not be returning or recommending this hotel to anyone. I have a heart condition that limits my mobility, so I requested to be moved closer. They could only accommodate this the next day due to ongoing construction, which was understandable. However, the construction work was disruptive and caused inconveniences. When I tried to move the next day, the section I was supposed to move to was closed off for construction. The staff failed to provide a suitable room with a double bed and did not offer assistance. I urge others to avoid this place as they are unhelpful and inconsiderate. This experience soured my vacation, and unfortunately, we were unable to receive a refund as we had booked through Expedia according to the hotel.

I believe I should have been allowed to carry over the compensation to the next day. Upon discovering cockroaches in my first hotel room and after contacting Expedia since the hotel office was closed until 3 pm, I spent over an hour on the phone with them. I then had to repack, move to the second hotel, and finally settle in, all by around 3 am. I barely slept and I'm exhausted, delaying my road trip. Please reach out to me at [redacted].

Hello, I am inquiring about a refund for my business ticket that has been pending since January [redacted]. Expedia says the delay is on Alitalia's end. Their latest email confirms this ongoing issue. Ticket no: [redacted]-[redacted]-[redacted] Refunds - Itin: [redacted][redacted] - Case ID: [REQ:E-[redacted]7] Expedia's response: "Dear Ghida, We acknowledge your refund request for the Alitalia reservation. We are working with Alitalia to process this. We apologize for any inconvenience caused by the delay. We will update you within 24 hours of receiving the necessary information. Thank you for choosing Expedia."

Hello, I'm currently in Sri Lanka and will be flying out from Colombo to Barcelona on Saturday, May 26th. I tried accessing my booking on the Alitalia website to purchase a second piece of luggage, but it couldn't retrieve my flight details. My flight is operated by Etihad and Alitalia, and I'm facing the same issue on both websites. I attempted to contact Alitalia's office in Colombo without success. My Expedia itinerary number is [redacted][redacted], and my booking ID is LVEMGE under the name Teila Brunal Sanz. I'm unsure why my booking ID is not showing up on either Etihad or Alitalia's websites. I simply need to buy a second bag before my flight, and it's concerning that my booking seems to be inaccessible. Thanks for your assistance. Best, Teila

During our trip to Ireland, my sister and I accidentally booked the same hotel rooms. I tried calling the hotel and Expedia on May 1st but couldn't reach anyone. After multiple attempts, I emailed the hotel, but they didn't respond. When we arrived, I explained the situation, but they wouldn't cancel the 2nd reservation or issue a refund. This is the first issue I've had booking through Expedia. The reservation was for S. Famigletti at Kilmurray Lodge Hotel on May 4th, for 2 rooms totaling $[redacted]. Any help would be appreciated. Thank you.

I made a reservation at America’s Best Value Inn and Suites for July 16th, staying one night. Upon canceling on May 23, [redacted], I was charged $80.31 despite the cancellation policy stating no charge before 6:00 on the day of arrival. Expedia did not inform me of the non-refundable charge. The staff was pleasant and even provided contact numbers for assistance. I kindly request a refund of the charged amount. Thank you for the opportunity to share my feedback. - S. K. Email: [redacted]

Dear friend, I recently booked a flight with your company and successfully paid 55.95 euros with my credit card. However, I have not yet received a confirmation message about the flight and there is no booking information on your company's website. I also noticed that your company charged and then refunded three euros to me, which seems odd. Olympic Air has informed me that they have no record of my booking. I am reaching out to understand what happened and would appreciate your assistance. Thank you. ERJIE HU China Flight Information: Olympic Air OA122 | Operated by Aegean Airlines Duration: 0h 55m Departure: 5:40 PM ATH Athens International Arrival: 6:35 PM SKG Thessaloniki Arrival Date: Sun, May 27, [redacted] ERJIE HU May 24, [redacted]

I have reached out to Expedia via email after being left stranded at George's Sea View Guest House in Athens on May 23. The vendor did not show up, and attempts to reach them failed, resulting in additional expenses for me. Despite reaching out to both the property and Expedia with no response, I have decided to stop the payment. I have documented all my communication attempts. This experience was not acceptable, especially for a solo female traveler in an unfamiliar location. The taxi driver was helpful, but the property was nowhere to be found. I urge Expedia to refund me and remove this property from their listings immediately.

During our stay at Super 8 in Keokuk, Iowa from May 25th to May 27th, I unfortunately suffered bed bug bites on my face and wrists, probably from the pillow. Upon informing housekeeping, they assured everything in the room would be changed. Surprisingly, upon our return, the manager had moved all our belongings to a new room without asking us first. Although everything turned out fine, I was not happy with this action. I asked for compensation, but the manager explained he couldn't do anything since the reservation was made through Expedia. He offered a 20% discount on my next stay, but I am not sure if I would return after this experience. This incident really put a damper on my weekend.

I recently purchased a travelguard policy when booking my flight through Expedia. Due to a change in my travel plans, I needed to adjust the dates on my policy. After multiple frustrating phone calls with travelguard, Expedia, and hotwire.com totaling 3 hours, I was told conflicting information about who could assist me. Ultimately, I was informed that the system did not allow for date changes, leaving me out $[redacted] with no coverage for my new travel dates. Despite the travelguard site allowing modifications, there was no mention of this restriction in the terms and conditions. I feel let down by the lack of clarity and helpful customer service. I am requesting a refund within 7 days; otherwise, I will escalate this matter further. Your assistance in resolving this issue promptly would be greatly appreciated. Thank you, L.C.

I contacted hotels.com to inquire about a promo code for a vacation package. The agent mentioned the price match guarantee and instructed me on how to proceed. I followed the steps but later received an email stating my booking was with Expedia and not eligible. I learned that Expedia's program was suspended in Oct [redacted]. Due to the misinformation given by the hotels.com agent, I believe they should honor the price match. After spending considerable time on this matter, I feel they should provide additional compensation.

Good afternoon. I have recently booked through Expedia and upon arriving at the hotel, I realized that I was assigned a room with one king-size bed instead of the two queens I had originally booked. Despite the staff being accommodating and switching us to the correct room, I was informed that breakfast comes at an additional cost of $13 per person per day. Considering the total cost for two nights is $[redacted], the deal loses its value without complimentary breakfast as initially promised. While the hotel staff did their best to assist us, the breakfast situation remains unresolved. I prefer not to raise complaints, but given the circumstances, I feel disappointed and believe some form of compensation would be appropriate.

When I booked my trip, I specifically chose a hotel with free breakfast included. The Hyatt Regency was my choice, opting for an ocean view room with breakfast. Initially, the booking confirmation displayed this information, but it seems to have disappeared from the printed itinerary. I contacted Expedia two days prior, and they confirmed everything was in order. However, upon arrival at the hotel, I was informed that breakfast is not part of the package. This discrepancy is concerning as I relied on the complimentary breakfast in my budget planning and cannot afford to pay for all meals. I urgently need this issue resolved without incurring additional costs.

We required a credit for our plane tickets due to the wildfire in Durango, Colorado. The airline gave us a credit, but mentioned a $[redacted] per person rebooking fee, totaling $[redacted], for our next trip. I believe this fee should be waived because a wildfire is a natural disaster beyond our control. We planned to go on our vacation, but the unforeseen wildfire and the hazardous breathing conditions in Durango, especially for our small children, made it impossible. I'm prepared to reach out to the Better Business Bureau regarding this issue. Additionally, there was uncertainty about getting a refund for our hotel from Expedia, which is unacceptable. I plan to involve my credit card company to halt the transaction if needed. It doesn't seem fair that charges are being made for a trip we haven't even taken yet, risking our hotel money and adding an extra $[redacted]. Your assistance in resolving this matter promptly is greatly appreciated as we still hope to have a vacation.

When I arrived to collect the car rental, they mistakenly placed three significant holds on my card and failed to rectify the error. The vehicle I was given was older than expected, with a dirty interior, numerous scratches, and not the [redacted] model as indicated. Despite requesting a different vehicle, I was informed none were available, though I witnessed other customers receiving newer cars. I sought to cancel my reservation to rent from a more reputable company, but was told only Expedia could handle alterations. As I plan to stay in Costa Rica for 15 days, I aim to return the car early and cancel the reservation to secure a better vehicle through a different agency. Any guidance on this matter would be greatly appreciated.

1. I had reserved my stay well in advance and requested a first-floor room due to my five luggages. I intend to extend my stay by an additional 28 days later on. 2. The staff at the previous place was incredibly slow and unresponsive. Even when the rooms were cleaned and ready, the lady at the front desk (an African American lady who was heavyset) did not assist until exactly 3:00 pm, despite being there since 2:15 pm. 3. Interestingly, a guest without a reservation managed to secure a first-floor room before me, claiming to be alone. 4. When it was finally my turn, I was told there were no first-floor rooms available without any offer to accommodate my request. This disappointing experience led me to take my business elsewhere. 5. I decided to switch to Red Roof Inn, using my Redi card and points to pay the weekly rate with plans to extend my stay without hesitation. 6. I'll be staying in Michigan for work until November. 7. Red Roof Inn has made me quite satisfied with their service. The staff went above and beyond to find a suitable room for me as a walk-in guest. 8. I will not be returning to any Motel 6 establishment in the future. 9. Unfortunately, due to the experience, I had with Motel 6, I will no longer be using Expedia for bookings either.

My wife, Anne N., made a car reservation through Expedia (confirmation number [redacted] [redacted] [redacted]) for a car rental at Dublin Airport, Ireland. She paid $[redacted] for insurance for four and a half weeks. Upon arrival, she discovered the insurance was not valid in Ireland, leading her to buy a new policy for [redacted].25 euros. Expedia should refund her for the useless insurance and cover the cost of the new policy. - Charles D. - June 19, [redacted]

I attempted to book flights from Phoenix to Honolulu for June 12. However, after entering my credit card details, a network error occurred. Despite retrying, the same issue persisted, preventing me from confirming the booking. As a result, I have not received an Eticket or confirmation email. I resorted to consulting a travel agent to secure the tickets for June 26. Subsequently, I noticed two charges of $383USD on my credit card, needing a refund. My inability to send emails compounds the distress caused by potential financial loss. The only reference I have is Bellevue #[redacted]. Thank you, Keith W.

My flight to Jacksonville was delayed multiple times, causing me to miss my family reunion. I was originally supposed to depart at 6:30 am, but now the new time is 5 pm, making it impossible for me to attend. This has been a frustrating waste of money as my family event will be over by the time I arrive at 8 pm. I feel disappointed with the service and treatment received from the staff. I hope the airline can offer me a cheaper return ticket or some form of compensation for the inconvenience. JetBlue has disappointed me, and I would like someone to address this matter promptly. Please reach out to me at [redacted] at your earliest convenience.