We booked the following flights through Expedia.Itinerary Number **************Booking...

GetHuman4842550's customer service issue with Expedia (UK) from May 2020

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The issue in GetHuman4842550's own words
Get a refund ... We booked the following flights through Expedia.Itinerary Number **************Booking Reference N*HWZ.* *We have * return flights booked with Iberia on **st May **** returning on **th May ****.* * * *Due to the Coronavirus outbreak according to information on your website we are not allowed to travel to Spain as we are not Spanish Citizens and we do not meet any of the criteria listed.* * * *On your Flight Update section it does say to contact the Iberia Customer Services Department to request a refund instead of a voucher. We have phoned on * occasions requesting a refund and have been denied.* * * *Our hotel reservations have been cancelled and fully refunded by Expedia as UK citizens are unable to fly to Spain.* * * *We would be grateful if you could arrange a refund of £***.** as we will be unable to travel for some time.* * * *I hope that you can expedite our refund. Look forward to hearing from you.* * * *Kind Regards* * Yours Sincerely* *Miss Y Naidoo
Cannot enter Madrid, borders closed
Refund for Iberia flights
Often book through Expedia. Not made aware they are not responsible for flights booked through them.
E-mailing Iberia CEO but the e-mail address is blocked
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Expedia (UK)

Customer service issue
Reported by GetHuman4842550
May 19th, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 704 others
0 customers following this

Timeline

GetHuman4842550 started working on this issue
May 19th, 2020 4:38pm
GetHuman4842550 indicated the issue is not fixed yet.
May 20th, 2020 12:20am
GetHuman4842550 indicated the issue is not fixed yet.
May 20th, 2020 6:35am
GetHuman4842550 indicated the issue is not fixed yet.
May 20th, 2020 11:06am

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