Tried to cancel a non refundable hotel booking for ** February on the telephone. Nothin...

GetHuman-trevcall's customer service issue with Expedia (UK) from February 2020

Help with my Expedia (UK) issue
The issue in GetHuman-trevcall's own words
Tried to cancel a non refundable hotel booking for ** February on the telephone. Nothing has happened though. I need a "cancellation actioned" notification from Expedia so that I can include it with my travel insurance claim that I'm making.*There is no facility to amend*cancel the booking on manage trips section as it's so close to the booked date.

GetHuman-trevcall did not yet indicate what Expedia (UK) should do to make this right.

How GetHuman-trevcall fixed the problem
I telephoned initially to the uk contact number to try to cancel booking but followed up with emails to *****@***.com to reiterate what I had already requested on the telephone. They did call back about ** hrs later in the very early hours to explain they were requesting a refund for me with the hotel which was odd as it was a non refundable booking. I was really asking for just a confirmation email of cancellation so that I could claim on the travel insurance. ** hrs later I had a call from Expedia to say I would get a full refund back to my credit card. I also received confirmation email while on the phone of the full refund of £***.**. Yippeeeee
Do you have a customer issue as well?
We can help you get Expedia (UK)'s attention and get better help faster. Tap below to get started.
Having Expedia (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Expedia (UK)

Customer service issue
Reported by GetHuman-trevcall
Feb 19th, 2020 - 8 months ago
Fixed
GetHuman-trevcall shared how to fix
Seen by 11 customers so far
Similar issue to 192 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-trevcall started working on this issue
Feb 19th 10:37am
GetHuman-trevcall indicated the issue is not fixed yet.
Feb 19th 2:46pm
GetHuman-trevcall indicated the issue is not fixed yet.
Feb 20th 10:10am
GetHuman-trevcall confirmed the issue is fixed. Hooray!
Feb 20th 5:07pm
GetHuman-trevcall confirmed the issue is fixed. Hooray!
Feb 20th 5:08pm