i want a refund for this cancelled flight. As it was booked through Expedia, AirCanada says the refund has to be processed throughExpedia.

GetHuman5471115's customer service issue with Expedia (Canada) from November 2020

Help with my Expedia (Canada) issue
The issue in GetHuman5471115's own words
I booked a flight on September ** to fly from Minneapolis to Toronto and the on to Victoria BC where I live for November*,****. The itinerary number*************, and the Air Canada confirmation number was WWKWW*. On October * **** Air Canada cancelled the flight from Minneapolis to Toronto but not from Toronto to Victoria. On October *, **** I was contacted by Expedia that Air Canada had cancelled . I called to cancel the flights and was informed that I would not be given a refund, but a future flight from Minneapolis to Toronto and it was to be taken within * years which would be September **, **** and that I had to book through Expedia.I was not happy with this response and at the time was very politely clear with customer service representative that I wanted a full refund. She was in Cairo Egypt.*THE cost of the entire flight was $***.** which to me is now an indication that this was a scam, by Air Canada to have the use of my funds. I am a Canadian senior on a limited income and this is abuse by a major airline.* The Canadian government has this past week announced that during this Covid period all flights cancelled either by Air Canada or West Jet were to provide full refunds.* Consequently, I want to have the full refund for this cancelled flight, not the previously unacceptable future flight.*Please attend to this matter and I wish to be kept updated as to when I will receive the refund.*Thanking you in advance* Catherina Menet

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Expedia (Canada)

Customer service issue
Reported by GetHuman5471115
Nov 17th, 2020 - 2 years ago
Seen by 19 customers so far
Similar issue to 963 others
0 customers following this
Items needed
Email address
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Phone number on booking
Name on booking


GetHuman5471115 started working on this issue
Nov 17th, 2020 6:45pm
GetHuman5471115 confirmed the issue is fixed. Hooray!
Nov 18th, 2020 12:30am