Expedia (Canada) Customer Service Issues

I wanted to update you on my attempts to contact Expedia regarding my flight exchange for itinerary [redacted][redacted]. After calling [redacted] and waiting for four hours, the call was abruptly disconnected. I have also duplicated the email request below for your reference. Following the ticket reissuance, the airline has made changes to the flight which would result in an overnight stay in Tokyo. We are unwilling to accept this change and would prefer either a refund or to be rebooked on an alternative flight via Montreal to Toronto departing from Narita airport on March 25th at 5:55 PM. I am available at +60-[redacted]-[redacted]-[redacted] in Malaysia or +1-[redacted] in Canada. Despite multiple attempts to contact Expedia over the past two days, either the call gets disconnected or I receive a message stating technical difficulties preventing them from assisting. Your prompt assistance in resolving this matter is greatly appreciated. Thank you for your attention to this issue.

I made a reservation through Expedia in October for travel from March 16 to 22, [redacted], but due to COVID-19, I needed to cancel. Despite trying online, I was unable to cancel or change my booking and was instructed to contact Expedia for assistance. After numerous unsuccessful attempts to reach them by phone and online, I finally managed to cancel my booking with mixed results. While the hotel waived the cancellation fee, I only received a partial refund. Air Canada also waived fees, which were not initially reflected in my email receipt. As a loyal Expedia customer, I expect a full refund for the hotel and proper crediting for my flights. The total booking cost was 6,[redacted].00. I request clarity on the flight credits and the refund for the hotel, with an extension on the new booking deadline. Despite the challenges faced, I trust Expedia will resolve this matter for me. Thank you.

I made a reservation through Expedia for a hotel and flight in October, traveling in March. Due to the Canadian Government's COVID-19 travel advisory, I tried to cancel or change my booking online but was unsuccessful. Despite numerous calls to Expedia and Air Canada, I could not modify my plans. After trying relentlessly, I finally managed to cancel online. However, my hotel refund was only partial despite the hotel waiving cancellation fees. Air Canada also denied my flight credit, even though they waived cancellation charges. I am a loyal Expedia customer and hope for a full refund for my hotel and proper credit for my flights without penalties. I have proof of my attempts to cancel within the required time. I urge Expedia to assist promptly and consider extending the booking deadline due to these exceptional circumstances. Thank you.

During our trip to Vietnam with Korean Air in March using Itinerary [redacted][redacted], we received notifications from Expedia and Korean Air about flight changes for our return trip but without details. Despite reaching out to Expedia as instructed, we were advised to contact the airline directly. After numerous attempts, we managed to speak to a supervisor named Ryan at the Gold Member line, who mentioned a rerouted flight plan through Thailand with uncertainties about the final leg to Toronto. Not willing to risk a layover issue, we took the precaution of booking a separate Emirates flight for our return journey. We are now seeking a refund from Korean Air for the unserviced portion of the trip to be credited back to my partner's credit card. We have initiated this request under case code REQ:S-[redacted]88.

I made a reservation for an all-inclusive vacation on November 14, [redacted], totaling $[redacted].69 with confirmation number [redacted]3. Due to COVID-19, I need to cancel this booking and request a refund. The trip was scheduled from March 27 to April 6, flying from Calgary to Cancun, staying at Fiesta Americana Condesa Cancun. I've been struggling to reach Expedia for assistance with this refund and am uncertain of when to expect it. The refund should be processed back to the credit card ending in [redacted]. Despite being unable to cancel online due to it being a pre-packaged vacation, I hope to find help here. I appreciate your understanding of the current situation and eagerly anticipate your response. Thank you, David M. [redacted]

I purchased a flight ticket from Expedia which was canceled. Copa Airlines advised me to contact you for reimbursement. This has happened to me twice now, forcing me to purchase another ticket that was also canceled. Money is tight for me, and I urgently need reimbursement to buy a new ticket home in early April. Copa Airlines does not have flights to Montreal until April 23. I am currently in Buenos Aires, alone and unable to speak Spanish due to quarantine. I must return to my family before March 31 when the quarantine in Argentina ends. As Copa Airlines cannot accommodate me until late April, I need the refund for my second ticket to purchase a new one with a different airline to go home. Thank you.

On February 17th, [redacted], we made a booking through Expedia agent Erica over the phone for two tickets. One ticket was for Mr. A. Campea and the other for Ms. G. Henriques. Both tickets were charged to the same TD Travel credit card under A. Campea's name. The total points used were [redacted],[redacted] with an additional $[redacted] charged to the TD credit card for the remaining balance, totaling $3,[redacted] for the trip. Our confirmation number for this booking is [redacted]33. As of now, we have not received our e-documents and have already been charged. We are uncertain if our flight with Sunwing (WG515 there and WG516 back) scheduled for April 5th to April 12th to Cancun, staying at the Bercelo Maya Riviera, has been affected by Covid-19 travel restrictions. We are requesting a full credit of points and cash without rebooking for a later date. For further correspondence, please reach out to A. at [redacted] or [redacted], alternatively contact G. at [redacted] or [redacted] We are looking for confirmation on when the full credit will be applied to A. Campea's TD credit card. Thank you. G.

Hello! I'm Van Luan Le and I encountered an issue with my flight reservation. My itinerary number is [redacted][redacted] and booking reference is [redacted]. I recently found out that Canada closed its borders on March 18th, but my flight from Vietnam to Toronto is on March 19th, which means I can't return to Canada. I'm uncertain about canceling my flight for a refund. The agency in Vietnam advised me to contact Expedia Canada for the refund process. I have tried calling several times and sent emails, but haven't been able to reach anyone. I am hoping to get a full refund for my ticket from Vietnam to Toronto and Toronto to Vancouver promptly, as I am unsure of when I will be able to return to Canada. Thank you.

During our recent visit to Tenerife, we were advised about the worsening virus situation and the need to return to Canada. Our booked flight through Expedia with TAP Airline had an itinerary number [redacted][redacted], departing from Tenerife to Lisbon and then on to Heathrow on March 16th. With Spain going into lockdown on the same day, our daughter urged us to find an immediate alternative. The only available option was an Iberian flight via Madrid on Sunday the 15th. Due to the urgency and stress, we did not cancel the TAP flight. We hope that both TAP Airlines and Expedia will consider the circumstances we faced and why we had to take the earlier flight. We are inquiring about the possibility of a refund for the TAP flight with either Expedia or TAP Airlines. We kindly request information on your refund policies and decisions. Thank you.

I am writing about my recent travel experience. I had booked a flight from Lima to Calgary and back through Expedia with itinerary number [redacted][redacted]. Due to unforeseen circumstances with the Lima airport shutdown on March 16, I had to urgently change my plans and purchase a new ticket to fly back on the 16th instead of the 17th. I bought a new ticket with Air Canada through Expedia, itinerary number [redacted][redacted] for the route Calgary-Vancouver-Los Angeles-Lima. Despite my efforts, I missed my connecting flight in LA due to a schedule change and had to purchase another ticket to Santiago with LATAM. I am now seeking a refund for the unused portions of my original return trip (Calgary-Toronto-Miami-Lima) with Air Canada and LATAM. I have already returned to Lima on March 20. Please reach out to me via email at [redacted] for further communication.

I wanted to share my itinerary #[redacted][redacted] with you. We organized this trip during our stay in Europe, but unfortunately, due to France closing its borders shortly after, we had to return to Canada. I attempted to contact you without success. The hotel mentioned I needed to cancel through Expedia, and reaching out to the airline was equally challenging. Considering the unexpected border closures and our urgent return to Canada, we had no option but to cancel. I am kindly requesting a credit or refund for this booking. Thank you for your understanding. Best regards, D. Theroux Email: [redacted] Phone: [redacted]

Hello, my name is Marc Washington and I reside in Toronto, Ontario, Canada. I can be reached at [redacted] or via email at [redacted] My Itinerary number is ([redacted][redacted]). I had reserved a hotel room for two people at the Best Western in Saint Catharines, Ontario, Canada, with a check-in date of March 28, [redacted], and a check-out date of March 29, [redacted], for a friend's wedding. Due to the current circumstances, we are unable to travel to the hotel, and I have been unable to contact you to cancel or reschedule our stay. The wedding has also not been rescheduled. I would appreciate a refund for the booking, or the option to reschedule for a later date when travel is possible.

I recently got an email from Expedia asking me to contact them immediately regarding important changes to my flight departing on May 26, [redacted]. I believe they need to discuss rescheduling or cancellation because of the pandemic. The issue is, whenever I call, I receive an automated message informing me to call only if I'm traveling within 7 days, and the call gets disconnected. Can someone advise me on how to get in touch with a live agent to address the modifications to my itinerary #: [redacted][redacted]?

I removed the accents in French so the system would accept the letter. Expedia Mexico, can you help me or transfer this request to someone who will respond? Thank you. From the travel agency in Acapulco, I purchased a hotel package in Cancun that was supposed to start on March 26th and end on March 31st. I also bought a Transat flight departing on March 31st CUN/Ottawa. The government called us back and I returned to the agency and they canceled the hotel, and flight [redacted] on the 31st no longer appeared in the system (Canada had halted international flights to Ottawa). The agency wasn't informed, and neither was I. I bought a ticket with Air Canada CUN/Montreal. After many communications with the ACA agency, they never managed to speak with Expedia.MX and I couldn't reach Transat either. Before the 31st, I asked Visa to remove the hotel/Transat fees and a $20 charge for associated transport that I paid Expedia.mc. Visa says I need to wait for Expedia's response. Since the ACA agency is closed like many businesses, I am left on my own to find help. The Expedia.MX confirmation number for the hotel was: [redacted][redacted] ([redacted] pesos MX = $[redacted].49 CAD) The Expedia.MX itinerary number for the Transat flight was [redacted][redacted] ([redacted] pesos MX = $[redacted].91 CAD) And for other transport fees, the Expedia.MX number is [redacted][redacted] ([redacted] pesos MX) Can you help me remove these charges from my Desjardins Visa credit card? Helene D. [redacted]. [redacted]

We made a booking for a flight and hotel in Honolulu through Expedia.ca. The airline has canceled our flight but the hotel booking in Honolulu remains. Despite contacting the hotel, they advised that Expedia must handle any changes. We aim to modify our hotel reservation for September, in line with our updated flight plans. Expedia is currently inaccessible by phone despite numerous attempts. I plea for assistance with this matter to avoid losing nearly $[redacted] due to circumstances beyond our control. The itinerary number is [redacted][redacted], and the flight portion is already resolved. We seek a resolution for the hotel matter. Thank you for any help you can provide.

I am having trouble with the online order form. I tried to update the delivery address, but it keeps reverting to my home address instead. I need the order to be sent to [redacted] Windchase Dr., Buford, GA [redacted] as nobody is available at my home address, [redacted] Island Lake Cir., to receive it. I am considering cancelling and placing a new order. Unfortunately, I misplaced the order number provided, and I have not received any confirmation email for the order. I checked out as a guest instead of using an account number. The items I ordered are a pill box holder, iron supplement, electric hot water kettle, and an oxygen meter for the finger. If you can't update the delivery address, please cancel the order. Please let me know what steps I should take next.

I am having difficulty reaching anyone at Expedia regarding the email I received about receiving a voucher instead of a full refund for my upcoming trip that will be canceled by the airline, Air Transat. I understand the financial impact on the airline, but I am also affected by this situation and require a full refund. I want to inform you that I am disputing this charge with my bank and will update them tomorrow about your awareness of the issue. I purchased my ticket with cancellation insurance in good faith, and I expect my right to a full refund to be honored. Receiving a voucher valid for 24 months is not feasible for me, especially as a full-time student without current income. Given the current circumstances, a refund is essential as future travel plans are uncertain.

Our flights with Lufthansa, Itinerary #[redacted][redacted], from Vancouver to Italy and return for May 6 to May 16, [redacted], were canceled. Lufthansa directed us to seek refunds through Expedia since we booked through them. However, Expedia states that Lufthansa does not offer refunds for flights without cancellation insurance. The challenge now is reaching a human representative as the phone system keeps looping back to recorded messages.

I am trying to contact Expedia to cancel my trip, including my two flight tickets departing on May 6th to Thailand. I would like to discuss all my refund options before canceling both tickets entirely. On Expedia's website, in the cancel your flight section (due to Covid-19), it states that each ticket is considered a separate ticket, so I need to cancel each one-way flight individually. However, what confuses me is that when I check my reservation, it is already canceled. I haven't done anything, I didn't cancel my reservation, I didn't take any action. That's why I would like to speak to an agent directly. I have been trying to call for several days now, and I am always dealing with an automated service. I want to speak with an Expedia agent.

Having requested a refund after our May [redacted] cruise was canceled by the cruise company, we have been patiently waiting for over a month now. We originally booked our cruise through Expedia Cruise Ship Center in Oakville, Ontario. However, when we reached out to them, they mentioned a $[redacted] charge, even though our total refund should amount to $[redacted]. We made a $[redacted] deposit back in April 26, [redacted], and completed the payment by January [redacted]. Given the circumstances of the cancellation due to COVID-19, we find it concerning that the company is requesting an additional $[redacted] to process our refund. This seems unreasonable, particularly considering the $[redacted] deposit we already made. Could someone clarify this situation for us? For reference, we booked a Celebrity Cruise through Expedia. Best regards, E.M.