Expedia (Canada) Customer Service Issues

I have been trying to get a refund that I am entitled to through various channels such as WeChat and calling customer service. Despite waiting on hold for 5 hours and being hung up on, I did have a helpful conversation with a representative who assured me a manager would call me back within a few days, which hasn't happened. I never stayed at the booked location due to room unavailability and poor service. The staff failed to assist me with the internet and implied I shouldn't bother staying due to a high damage deposit requirement, so I ended up sleeping in my car. I am disappointed with the service and demand a refund for the unused booking. Thank you for addressing this issue promptly. Shannon O.

I had to cancel multiple trips due to the pandemic, and now I believe I should be entitled to a refund for the flights. The trips were scheduled at the beginning of the pandemic in March [redacted], and although I decided to cancel, it was the safest choice as traveling was becoming increasingly risky. Despite airlines seeking government assistance, they still have not refunded the money for the flights I canceled. The two itinerary numbers are [redacted][redacted] under the names Lorna W. and Susie P., and [redacted][redacted] under Jennifer P. and Robert S. I hope the airline can understand that these cancellations were beyond my control due to the pandemic, and I am unable to travel before the credit expires. I would appreciate if the airline could reconsider and provide a refund in this exceptional situation.

Last January [redacted], I booked a flight to Milan with Air Canada through Expedia.ca (Itinerary # [redacted][redacted], Confirmation LWC2M1). Due to Covid-19 restrictions, the flight was canceled, and Air Canada issued an airline credit on June 12, [redacted]. I have attached the Expedia email for reference. Air Canada has started issuing refunds for canceled trips, but it must be requested through the travel agent/agency used for booking, in this case, Expedia. Unfortunately, I am unable to process this refund request through the Expedia website, so I kindly request a full refund for Itinerary # [redacted][redacted]. Contacting customer service or chatting with a representative about this refund has been challenging lately, so your prompt assistance would be greatly appreciated. Thank you for your attention to this matter, and I eagerly await your response. Best regards, Dan C.

Hello, I was initially issued a travel credit for an Air Transat trip, but now I am eligible for a full refund. Booking number: [redacted]5 Travel Credit Amount: $[redacted] I have attempted to contact Expedia.ca multiple times, but due to not having an itinerary number, I have not been successful in reaching anyone. As you may be aware, Air Transat is now offering full refunds for travel credits, and my credit falls within the criteria for eligibility. The Air Transat website indicates that if the booking was made through a travel agency or third party, they should be contacted to submit a refund request on the customer's behalf. Could you please assist me in submitting a request to Air Transat for a full refund? Any assistance you can provide would be greatly appreciated. Thank you, S.M.

Subject: Refund Request for Flight Booking Issues Dear Sir or Madam, I am writing regarding my recent flight booking from St. Johns to Berlin with itinerary #[redacted][redacted] for April 30. Unfortunately, there was an error with the booking made through Expedia which caused me and my girlfriend significant inconvenience. Upon arrival at the airport, it was discovered that the flight was not properly confirmed, leading to us missing our intended flight. A second booking from St. Johns to Halifax had to be made urgently, resulting in additional expenses. Despite this, the issue was eventually resolved during our layover in Halifax, where Expedia acknowledged their mistake in booking the wrong date. As a result of these complications, we incurred further costs including a stay in Montreal due to a missed connection, as well as the need for new Covid-19 tests. I am requesting a refund for the additional expenses totaling CAD [redacted].14 for the second flight booking, CAD [redacted].82 for the hotel in Montreal, and CAD [redacted] for the new Covid tests. Kindly contact me at [redacted] or on my German phone number +49 [redacted]3 at your earliest convenience to discuss this matter. Best regards, Dr. Daniel Altdorff

Hello, I am a mother of four currently not working due to COVID-19. My spouse's dream was to attend a live Montreal game, specifically the playoffs against Toronto. I bought tickets on Ticketmaster, spent a lot of money, and then reserved a hotel on your site, thinking I was just holding a room. I didn't anticipate any cancellation issues. Sadly, I never received my tickets. After a frustrating back-and-forth with Ticketmaster and the Bell Centre, I discovered the tickets were also listed on another site for sale. I lost $[redacted] on top of that. Today, I was charged $[redacted] for a room I believed wouldn't be charged until check-in, which never happened. I kindly ask for assistance in getting my money back. Thank you.

I recently used Expedia.ca to book a room at Hotel Eldorado in Kelowna, BC (Itinerary [redacted][redacted]). Our room was booked at a discounted rate of $[redacted].00 + tax, totaling $[redacted].85 CAD. However, I discovered two hours before the cancellation deadline that our reservation was at Manteo, not Eldorado. Despite a four-hour phone wait, I couldn't reach Expedia for help. The hotel chain assisted without Expedia's involvement, but there's a pricing discrepancy. Eldorado's current room rate is $[redacted].20 + tax, yet we paid Expedia $[redacted] + tax for Eldorado. I tried contacting Expedia's Canada toll-free number with no success. This experience has been incredibly stressful, especially given my wife's cancer recurrence. Please address this urgently as we are due to check in on the 7th. Regards, Ken.

I've been waiting for an update on my flight payment handled by WestJet in connection to COVID-19 cancellations. WestJet's directions mention contacting Expedia for refunds. I emailed you on Jan. 11, [redacted], seeking clarification. It seems flight credits issued by Expedia for WestJet cancellations due to COVID-19 are now being refunded. There's conflicting information on whether WestJet will reach out or if I should contact the booking agent. I've included my itinerary number #[redacted][redacted] for reference. Can you please provide clarity? Thank you for your prompt attention to this matter. Dear Stephen, Thank you for reaching out to Expedia Canada regarding your itinerary #[redacted][redacted]. Please be informed that we are awaiting a response from WestJet on this matter. Once we hear back from them, we will update you accordingly. We regret any inconvenience caused. Please don't hesitate to reach out if you have more questions. Our Customer Support Team is available 24/7 to assist you. Thank you for choosing Expedia Canada. Expedia Customer Support Team 1-[redacted]-EXPEDIA (1-[redacted]) or 1 ([redacted])-[redacted] Expedia.ca

I arranged flights through Expedia with LATAM, which got canceled due to CoVid 19. LATAM advised me to seek a refund through Expedia. I have attached the email from LATAM and our booking details from Expedia for reference. Email from Margarita Del Valle at LATAM airlines on June 16, [redacted] at 20:52 GMT-4: Dear Customer, Greetings! We are implementing special protocols to ensure flight safety. Your reservation with tickets under reference FDJIJD is still "Ok" with no segments flown. Since these tickets are agency-controlled, please contact Expedia for your covid-19 related refund request assistance. Thank you for your cooperation, and we remain available for any further help. Kind regards. Our itinerary numbers are - [redacted][redacted], [redacted][redacted], [redacted][redacted] Confirmation number - FDJIJD From Margaret-Ann Blaney

I experienced issues while trying to book flights on Expedia.ca. Upon payment, there was an error processing it, but I noticed two pending charges for Westjet on my Visa statement. Expedia sent me an email with an itinerary number, but it showed the itinerary was complete back in Jan 1, [redacted]. I've been unable to reach Expedia's customer service as the system does not recognize the itinerary number. Westjet referred me back to Expedia, and Visa can't assist with pending charges. This situation has caused me a lot of frustration and distress, especially when I need to book flights for a funeral. I hope to resolve this issue promptly and have the tied-up funds released.

Hello, I wanted to share my recent experience staying at the Studio Basement Downtown Muses District in Montreal using booking ref number WMUEVB. The booking process on your website was straightforward. Upon arrival, the room was not ready and lacked basic amenities. We were offered an alternative location for the night without parking, which inconvenienced us. Despite assurances, the replacement room was not as promised. The hairdryer provided was faulty, posing a safety risk. After several attempts, we were finally given the original room booked, but it had a strong odor due to an uncovered sewer under the bed. This resulted in a sleepless night and discomfort. The overall experience was disappointing and the worst we've encountered.

During our one-night stay at the chalet, the property owner charged us a cleaning fee despite making us clean the house for over 2 hours with five other people. We left the place spotless, even disposing of the garbage, yet she insisted on an additional $[redacted] fee, which we find unprofessional. Additionally, after discovering bedbugs beneath the bed on the first morning of our supposed two-night stay, we left immediately. We have evidence to support our claims. I am seeking advice on how to draft a formal complaint and request a refund for the unjust charges. I also intend to take legal action against the property owner and warn potential guests to steer clear of booking at this chalet.

Hello, I am reaching out regarding La Grange de l'ile. We used to be partners with Expedia.ca, but we closed our accommodation three years ago. We have requested the removal of our establishment, but it seems that we are still listed in your database, and by automation, we are still listed as a host. Please, could you put us in touch with the establishment service so we can correct this embarrassing situation? I am unable to reach this service. Thank you for your understanding. - Pierre Fortin [redacted]

I need assistance changing the dates of my hotel reservation. Despite initially selecting the correct dates, it somehow reverted to the default date. I attempted to contact support multiple times but was informed of a long wait time and given the option for a call back. Unfortunately, each call back only led to the same message about the hour-long wait time. The booking number associated with my reservation is [redacted][redacted]. I noticed the date issue as soon as I received the confirmation email around 5 hours ago and have been trying to rectify it since. This situation has been quite frustrating for me. I would appreciate any help you can provide.

Hello, my name is .... I attempted to book a flight with Air Canada to Los Angeles, USA, on July 24th, [redacted], through Expedia.ca. I completed all my details and entered my Master credit card information, but when I tried to finalize the booking, I received an error message instructing me to try again later. Despite multiple attempts, I was unable to proceed and did not receive an itinerary number. When I contacted Expedia.ca customer service, I was prompted for my itinerary number, which I did not have. Additionally, I noticed that Expedia had charged me six times for travel insurance at $34.85 each on my Mastercard, even without a booking confirmation. I visited my bank, and after explaining the situation, the senior bank clerk suggested that I request Expedia to charge the travel insurance fee only once when I manage to book the ticket online, instead of six times. I am seeking clarification on why I was unable to obtain the Air Canada ticket online and enquiring about the availability of purchasing a ticket with a USA airline. I would also greatly appreciate resolving the issue of being overcharged for travel insurance. Thank you.

I recently searched for a pet-friendly hotel room in Sudbury and found Hampton Inn By Hilton listed. I called and made a reservation for July 29, [redacted], for one night at the cost of $[redacted].00 plus taxes, totaling $[redacted].88. I inquired about bringing my small dog and was informed that pets are not allowed. I cancelled the reservation within an hour, and while the booking was cancelled immediately, I was told the refund process had to go through Expedia Canada. As I am on a fixed income, I kindly request the refund to be credited back to my Visa promptly to ensure it reflects on my current billing cycle. I am looking forward to seeing the refund on my credit card. Thank you, Valerie K. #8 [redacted] Upper Middle Rd Burlington, Ontario L7M 4G4

To the Manager of Harrison Hotel and Spa, I have been a loyal guest at your resort for over three decades. I made a reservation for two adults and two children from July 14-16, [redacted]. Prior to my stay, I specifically requested no harsh chemicals be used in my room, which was confirmed via email by housekeeping. Unfortunately, upon arrival, I was informed that harsh chemicals were used in error and needed to be aired out with a machine for an hour, causing discomfort due to my severe allergies. Throughout my stay, I repeatedly noticed strong chemical smells in the hallways and adjacent rooms, making it challenging to rest. Despite my requests to address the issue, the front desk was unhelpful and I was met with resistance. Ultimately, the persistent chemical odors and a concerning incident of cleaning spray being used near me during dining led to us leaving the premises early. I am kindly requesting a partial refund for the inconvenience and discomfort experienced during our truncated stay. Your attention to this matter is greatly appreciated. Sincerely, Dale L.

To whom it may concern, I recently made a flight reservation for travel from Toronto to Duesseldorf, Germany, with a stop in Frankfurt on your website. However, despite using my Visa card and providing my details, I did not receive an email confirmation. When checking my Expedia account, I found no upcoming trip listed. I am concerned about whether I will be charged for the booking and if I am still confirmed on the flight. Could you please advise on the next steps to resolve this issue? Thank you, Ursula G.

Hello, I would like to share a recent frustrating experience I had with booking a hotel through Expedia. On July 27, [redacted], my daughter made a reservation for 5 people in Calgary, staying from July 31 to August 1, [redacted], at the Hyatt Place Calgary Airport. Despite paying $[redacted].15 in advance and arriving after a long trip from Winnipeg, we were shocked to find out upon arrival that our reservation did not exist in the hotel's system. The hotel staff managed to provide us with a room, but it only had 1 king-size bed and a sofa, which was not suitable for our group. Additionally, we discovered that we were overcharged as the actual room rate was $[redacted].93, not the $[redacted].15 we had paid through Expedia. This experience was disappointing and inconvenient after our exhausting journey. I am willing to provide receipts for verification purposes. Thank you.

I mistakenly canceled my booking at the Microtel Inn & Suites in Mont Tremblant for Fri Sept 3-5. I received an email indicating the cancellation, but I would like to confirm the reservation instead. The Expedia Itinerary number is #[redacted][redacted] for a Business Room. If the reservation was canceled, I request a refund to my account. Please reach out to clarify. My contact email is [redacted], and my phone number is 1-[redacted]. Your prompt attention is greatly appreciated. I accidentally canceled online, promptly called to rectify the situation at 1:26 pm, and spoke to an agent, Lojy, at 1:57 pm. Despite my insistence to maintain the booking for Sept 3-5, she only offered a refund which I declined.