Expedia (Canada) Customer Service Issues

I need some assistance with an international flight booking made through Expedia to the Philippines for my in-laws. The flights were scheduled for Jan [redacted] and Feb [redacted] but were canceled due to the pandemic. I decided to hold onto the tickets, but now my in-laws plan to travel in August. When trying to rebook, Expedia quoted a much higher fare due to price increase. Unable to afford the additional cost, we opted for a refund of the credits instead. Expedia refused a refund citing airline policy. I contacted the airline directly, and they confirmed eligibility for a refund due to COVID-19 exceptions. Despite informing Expedia, they continue to deny a refund based on their policy. Any assistance in resolving this matter and obtaining a refund would be greatly appreciated. Thank you.

I have been waiting for a $14.99 refund for my booking at the Holliday Inn Ottawa East on Saturday, August 28, [redacted]. Despite being charged $[redacted].05 for the room and $43.44 in fees, with an additional $14.99 charge totaling $[redacted].48, I have not received the promised refund yet. Breakfast was also supposed to be included but was not, so I am requesting a $35.00 refund for this as well. I am disappointed in Expedia as I have been trying for a week to resolve this issue. I regret not booking directly with the hotel, as I believe I could have received a better deal. I can be reached at [redacted]. Thank you for your help. - T.Z.

I want to address some serious concerns about the lack of safety at this hotel. During our stay on August 5-6, [redacted], there was an incident involving other guests fighting late into the night. Despite trying to reach the owner multiple times, there was no response until hours later. Eventually, the owner showed up and was unhelpful, stating that safety was not his responsibility. We were disturbed by the lack of security and the owner's dismissive attitude towards our concerns. The situation was so bad that we had to keep our windows open due to the lack of air conditioning, exposing us to the ongoing disturbance outside. The owner even requested us to revise our honest review in exchange for a potential refund. This experience was unacceptable, and we feel the need to share our story to prevent others from facing similar issues.

Passenger: M/JLateEtihad Airways Itinerary Number: [redacted]5238Etihad Airways Confirmation Code: LOZZDM Etihad Airways has canceled your flight from Karachi to Abu Dhabi (Flight EY0222) on Monday, Sep 27, [redacted]. Your flight from Abu Dhabi to Toronto (Flight EY0141) is still confirmed as of now. Action Required: If you still want to travel, contact us to find an alternative flight. If you prefer to cancel, click "Cancel Flight" for a refund or credit. Please note, any reserved seats may need to be reconfirmed for the new flight. Contact the airline for any seat reservations. For more information on refunds, visit our customer service portal. Due to increased cancellations, refunds may take up to 8 weeks. If you need further assistance, please call Expedia.ca Customer Support at [redacted]. Thank you.

Hello, I contacted the Holiday Inn Express and Suites in Moncton to cancel my reservation R[redacted] and itinerary number [redacted][redacted] for 2 rooms from September 17 to 19. They said it was okay. However, the total amount for the 2 nights was charged to my credit card, and I have not received a refund. When I called the hotel today, they mentioned that cancellations need to be done through you. I was not informed about this by the first person I spoke to. The hotel has proof that we did not stay there, but customer service is unable to assist me. Can you please process a refund for me? Kindly call me for follow-up in French. Thank you very much. - Anick Chouinard [redacted]

Hello, my name is Amanda B. I booked a car rental through Expedia in Calgary, Alberta, Canada. Upon arrival, I was informed by the rental company that I needed my own auto insurance, despite purchasing one during booking. They insisted that the policy I bought was insufficient. I spent $[redacted] on an Uber to get there and was charged $[redacted] for a reservation that was ultimately declined. The rental company mentioned the insurance requirement was in Expedia's policies, which I double-checked and did not find. I was directed to seek a refund through Expedia but have had no success reaching them via phone or virtual chat.

As a travel agent in Burlington, Ontario, I made a hotel reservation for my client at Oak Bay Beach Resort in Victoria from October 13-18, [redacted], but needed to change the check-in dates to October 16-18. After numerous frustrating calls to Expedia, I encountered language barriers with agents in Manila, eventually speaking to an English-speaking representative who made the change without sending a confirmation email. Despite the hotel confirming the update, the online itinerary still showed the old dates. Multiple calls to Expedia led me through various departments until reaching a resolution team in Cairo, Egypt, who assured me they would follow up - which has not yet happened. My experience has led me to reconsider using Expedia in the future due to communication issues and the inability to efficiently resolve errors.

I am extremely frustrated with the service and attitude I encountered during my recent call to your phone support. My itinerary number is [redacted][redacted], and on October 4th, I was informed via email that I would receive a refund within 7 days. However, a week has passed, and I have neither received the refund nor any updates. Yesterday, when I contacted support, after a 15-minute hold, I was given conflicting information. The initial promise of a refund based on the rate of the original room has now been contradicted. I have made multiple calls, engaged in chat sessions, and spent significant time trying to resolve this refund of approximately $[redacted]. My only request is to receive what is rightfully mine. The inconsistency in information and the treatment I have received are disappointing. If this is your standard of customer service, I will not be using your services in the future. I hope you can appreciate my perspective. Regards, Carlo

My round trip flight on Sept 4th with WestJet was canceled (WS1140 Nov 6 - WS1139 Nov 13). The ticket numbers are A[redacted]74 and #......75. I received confirmation from Expedia on Sep 5 that the refund request was sent to WestJet. They mentioned I would get my refund in 8 to 12 weeks. After waiting for more than 7 weeks, I contacted WestJet only to find out they had no record of the refund request from Expedia. I am confused and unsure of what's happening. After speaking with another customer service representative and a long wait, I was informed that WestJet has not processed my refund and advised to contact Expedia for an update. This delay is unacceptable as my flight was canceled suddenly, leaving me in a difficult position. I am a retiree in my 70s, and $[redacted] is significant for me. Please, I need a resolution as soon as possible. M. Rozenson, thank you.

My trip was rescheduled due to pending COVID test results. I utilized credits and paid the price difference, then traveled to a larger airport four hours away. Upon arrival, I discovered the flight was canceled, which was unexpected. Following a three-hour call with Expedia, no resolution was reached except for a promise from a manager to call back within 24 hours, which did not happen. Another call was made, and a new flight was arranged from my original location after much debate, although I had to surrender my credits and pay the original difference again. Subsequently, this flight got canceled as well, leading to more hours on the phone for resolution. Eventually, my flight was reinstated, but now I am faced with the dilemma of rearranging it once more due to ongoing delays with my COVID test.

I am in the US and trying to make a return flight booking through the Expedia portal. I have selected my preferred flights and entered my payment card details. However, when I click on the Complete Booking button, I receive a message saying the booking is being confirmed for about 10 to 20 seconds, and then I am redirected back to the booking details screen. Unfortunately, the booking and payment do not go through. I would appreciate any guidance on how to resolve this issue and successfully confirm my booking.

We had to cancel our flight from Toronto to New Orleans on March 14, [redacted], and received a credit that we couldn't use within the 2-year period. Now, our money is at risk of expiring without us being able to utilize it due to the ongoing back and forth between Expedia and WestJet. Despite our numerous attempts to resolve this, both companies continue to blame each other, leaving us in a frustrating situation. We simply want an extension on the credit expiry, not a refund, so we can book a flight. The conflicting information and lack of resolution have caused significant stress. Multiple calls, totaling over 5 hours, have not yielded a solution. The lack of accountability from both parties is unfair to us as customers. Any assistance is welcome as we feel trapped in a vicious cycle of poor customer service.

I am writing regarding the refund for the trip booked from August 20-31, [redacted]. We have only received a partial refund for the flights of Itinerary #[redacted][redacted] (London to Vancouver and Vancouver to London) missing the London to Vancouver portion. Similarly, for Itinerary #[redacted][redacted] (Toronto to Vancouver and Vancouver to Toronto), there is a discrepancy as the refund received is for a flight from Toronto to Vancouver but not for the Vancouver to Toronto leg. It has been 22 weeks since the original email about these refunds was sent. I have attached our original booking under Cathy V. and myself Kimberley J., along with the processed refunds to highlight the error. I anticipate a prompt response to address this issue.

I have a concerning situation regarding a refund issue with Expedia. I requested a refund for a trip canceled due to COVID in October [redacted]. After contacting both Latam and Expedia, I faced difficulties in obtaining the refund. Despite numerous follow-up calls, I was informed in October [redacted] that Latam refused the refund. Latam claims they are open to refunds but state Expedia needs to make the request. Expedia, on the other hand, states they reached out to Latam without success. Latam mentioned the refund request deadline is one year post-trip, making my June [redacted] request fall outside this timeframe. I seek assistance from a qualified Expedia representative to address this matter promptly and secure the $[redacted] refund owed, along with compensation for the inconvenience caused. Thank you.

Dear Sir, I made a car reservation through Expedia.ca for November 2nd. The rental was with Greenmotion Florida for a compact car. Confirmation ID: EXP(B)-[redacted]-[redacted] Rental Agreement: #GMFLL-[redacted] for Frank F Glew I arrived at Ft. Lauderdale airport to pick up my Nissan Versa, but was informed there were no compact cars available. I was told I had to upgrade for $[redacted].00. After some discussion, the agent agreed to provide the upgrade at no cost. However, upon checking the bill, I saw the upgrade charge included. I have contacted them about this issue but have not received a response. I believe this situation was unfair and I am requesting a refund of $[redacted].90 USD. I trust Expedia's services and have been using them for my travels for 25 years. Please review the invoice attached. Rental Agreement: #GMFLL-[redacted]

Dear Customer Service, I need urgent assistance with my Expedia booking. I have been trying to rebook my flight for days without success. With the deadline to return to Canada approaching on December 13th, I am running out of time. After numerous hours on the phone with Expedia, they have been unable to resolve the issue. As Expedia has failed to rebook my flight, I urgently need to know if I will receive a full refund for the return trip that I missed. I have found an alternative flight for the 7th with another airline, as I must adhere to Canada's travel regulations. If Expedia cannot rebook my flight, I request clarification on the refund process without delay. Thank you for your prompt attention to this matter. Sincerely, Linda C. Email: [redacted]

I had to cancel my hotel reservation for August 1, [redacted], because I found out that the pool was under construction until September. I made the booking through Expedia on July 13 to celebrate my twin boys' 9th birthday at Embarc Hotel Vancouver. Unfortunately, they love swimming, and due to COVID, they haven't had many opportunities to swim. Expedia advertised the hotel with a pool, but when I called Embarc, they confirmed the pool was unavailable. Embarc said I could get a refund but needed to go through Expedia since they handle bookings through a third party. I contacted Expedia the same day, and they agreed to issue a refund once they confirmed the pool's unavailability was incorrectly advertised. Expedia provided an email confirming the error, but I haven't received the refund. I have emails from both Expedia and Embarc supporting the refund request. However, Expedia has stopped responding to me and Embarc. I was counting on this refund of $[redacted] for a vacation with my kids, especially for my twin boys' birthday. I appreciate any assistance.

Expedia arranged a car rental and flight to Florida for October 12-26, [redacted]. I paid a $[redacted] deposit and owed $[redacted] upon car pick-up. Despite declining the insurance, the rental desk insisted we take it. After showing our own coverage, we were still forced to pay $[redacted] plus a $[redacted] deposit. Despite returning the car, we have not received any refund. Customer service calls and live chats have been unhelpful due to Orlando management. A BBB complaint has been filed, and I seek resolution from Expedia Canada for the nearly $[redacted] owed. If needed, I can provide all documentation, including rental agreement #0SRCMO-[redacted]. Thank you, Joao and Lynn Oliveira.

I had made a reservation for a cruise on the MSC Meriviglia for Sept. 11, [redacted], to Sept. 18. However, this trip was canceled. Initially, I opted for a Future Cruise Credit from MSC. However, I now need a refund of $[redacted] due to changed circumstances. The booking number I have is: [redacted]3. MSC has instructed me that Expedia needs to reach out to them to approve the refund. Could you please assist me in facilitating this process? Thank you, Wanda E.

I attempted to make a reservation at the Crystal Star Inn in Leduc, AB for January 2, [redacted]. I provided all my information, including credit card details. However, when I tried to log in to my Expedia account with the new password I had just created, it was not accepted. I clicked on "Sign in as customer" and then Expedia prompted me to enter my password again. Despite multiple attempts, I could not access my account, and when I tried to return to the reservation, it had disappeared. Now, I am unsure if the reservation was successfully made and concerned about the security of my personal information. My name is Marilee (and Walter) K. from Wabamun, AB.