Expedia (Canada) Customer Service Issues

I am trying to reach a customer service representative for assistance with my account. I recently changed my email address and cannot log in. I need to reset my password. Additionally, I am looking to obtain another copy of the booklet that was given to me when I received my First Class Travel credit card from TD. I would also like to inquire about using my credit towards a future flight that I have not yet booked. Despite numerous attempts to contact customer service by phone, I have been unable to speak with a representative. I tried calling the numbers 1-[redacted] and 1-[redacted] without success.

A while back, I booked flights from Vancouver to Maui, Hawaii. Shortly after, I received an email informing me that our direct flight had been changed to a layover in San Francisco on the way there and an overnight flight on the way back. I accepted the changes without issue. Now, United Airlines has notified me that the San Francisco flight might be canceled due to high winds. When I spoke to United, they only offered flights with layovers. What options does Expedia have for me? Can I cancel and book a new direct flight? We paid for a direct flight initially, and we would like that arrangement honored. Expedia has been my go-to for flights for years, and I would like to keep using their services. Thank you, Lars L.

Hello, I would like to share my recent experience with booking a room at the AC Marriott in Montreal through Expedia for December 9, [redacted]. Unfortunately, I was unable to check in because the reservation was made using my partner's credit card, which I didn't have with me at the time. The staff at the hotel were not accommodating given the situation. As a result, I incurred $50 in taxi costs, $90 for a train ticket back to Quebec City, and lost $[redacted] for the room reservation. I am deeply dissatisfied with the service provided, or lack thereof, and have decided not to use Expedia in the future. Sincerely, Jeffrey C.

I recently booked a flight from Toronto to Deer Lake for July 21 to August 11 but was unable to board at Deer Lake Airport due to my expired ID. I was assured a full credit by Air Canada, so I rebooked the flight for December 19 to 31 through Expedia. However, when I arrived at the airport, I was not in the system and told my flight was canceled. After contacting Air Canada, they confirmed it was not canceled, but I only have half the credit I was expecting. It appears Expedia may have made an error in booking with the supposed full credit. Could you please verify in your system when Expedia made the December booking and check if the full credit was properly applied? Thank you, Sherry.

Recently, I mistakenly directed my complaint towards Air Canada when it was actually regarding Expedia. Despite multiple attempts to resolve the issue, Expedia directed me back to Air Canada for a refund. My complaint concerns a refund for a canceled reservation made through Expedia for a round trip from Montreal to Vancouver on December 28, [redacted], returning on January 12, [redacted]. Expedia's lack of transparency regarding their cancellation policy until after the purchase is misleading. The confirmation email stated I had until 11:59 pm the next day to cancel for free, but it was not clear. After canceling on October 27, I was assured of a full refund within 2-8 weeks, but my request for call transcripts was ignored. I escalated the issue to my credit card company, which successfully disputed the charge on November 25, [redacted]. However, Expedia rebooked my ticket without consent, leading to further disputes between Air Canada and Expedia. Dealing with Expedia has been a frustrating and time-consuming ordeal, highlighting their lack of honesty and transparency with customers.

I made a reservation at Hotelito Si Si Si in Costa Rica for 5 nights during the holidays (Dec 27-Jan 1). Upon arrival, there was no record of my booking. The new owner mentioned that the previous owners did not remove the hotel's Expedia page, which is now inactive as they are using a different booking platform. I spoke with the owner over the phone regarding the situation. Unfortunately, all the nearby hotels were fully booked due to the holiday season, leaving us stranded without lodging. This experience was unacceptable, and it seems another guest faced a similar issue. It would be fair to request compensation for this inconvenience as we had to spend a night camping on the beach due to the lack of accommodation.

I made a hotel reservation at the Airport Marriott Calgary for my daughter who had a flight cancellation on December 28th and needed a room for an overnight stay on the same day. Unfortunately, when she arrived, they informed her they were fully booked. Upon checking, I realized my booking was confirmed for December 29th instead of the correct date. Consequently, we were left without a room and my card was charged for Itinerary #[redacted][redacted] with the last four digits of the card being [redacted]. I promptly canceled the reservation through the website and also had Marriott cancel due to the error. Seeking a refund of CA363.76, I contacted Marriott Calgary, and they advised me to reach out to Expedia for the refund. I am expecting a full reimbursement from Expedia. Best regards, D. Kennedy

I had to cancel our flights as per our province's recommendation and received a credit instead of a refund. I just found out that this credit needs to be used for booking and the flight must be completed by March 15th, [redacted]. Given the increasing Covid cases in our province, as a senior over 80, I don't feel safe traveling. I'm wondering if there is any possibility of getting a refund considering the current situation. I would greatly appreciate even an extension on the deadline for using the credit. Can someone assist me with this matter, please?

We encountered significant issues with the hotel staff during our stay. We were lured into a meeting with promises of a "welcome gift" which included breakfast, a massage, tequila, and sauna at the CoCo Reef hotel. To our disappointment, it turned out to be a high-pressure sales pitch for hotel ownership. After enduring a 90-minute presentation and multiple rejections, we were eventually allowed to leave without the promised sauna or tequila. The hotel's attempt to make amends by offering a complimentary dinner was unsatisfactory as we had already made dinner reservations elsewhere. This whole ordeal not only wasted a full day of our vacation but also consumed hours of our time trying to address the issue with the staff.

My daughter had a flight booked for today to return to Fredericton this evening. We have been trying to reach someone with great difficulty. Someone was supposed to call her back approximately 4 hours ago, and we haven’t heard anything. The first part of her flight was from YYT to Toronto, but Air Canada canceled the second part of her journey. So, the flight from Toronto to YFC was canceled. Expedia canceled the flight to Ontario, and she doesn’t know when she is leaving. She is extremely stressed out, and I believe someone should have contacted her by now. We received an email last night that she is supposed to fly out tomorrow morning from YYT, but now that information is removed. Can someone please call her with an update? I think this is really unfair. Sean

Hello, I recently booked a round trip from Toronto to Delhi for the dates of 9/01/22 to 7/02/22. Unfortunately, my RT-PCR test came back positive. When I reached out to a live agent through chat to discuss cancellation and refunds, I was informed that two fees would be deducted – one for cancellation and one for no-show as it was within 24 hours of the flight. Complicating matters, I had already completed web check-in, and the flight couldn't be canceled until the ticket was reopened by the airlines. Following the agent's instructions, I contacted the airlines to reopen the ticket. However, when I attempted to re-engage with the chat for cancellation, it indicated that the trip was already canceled. I've been attempting to reach out to Expedia to confirm the cancellation and seek a refund but have been unsuccessful. I hope to receive prompt assistance. Thank you for your attention.

Our recent stay in Honolulu booked through Expedia will be our final one with their service. Following a trip to Sydney, Australia, we opted for Expedia again for a 17-day stay, encountering limited availability. Despite booking at Alohilani Resort with Expedia itinerary #[redacted][redacted], the quality of the hotel fell short. We faced cleanliness issues with dirty rugs, walls, baseboards, balconies, and furniture, along with an ant infestation. The safe required multiple calls for assistance, the hot water was unreliable, and cleanliness standards were not met promptly. Room service was lacking, with delays and disorganization. The food quality and Covid protocols were subpar, with inconsistent application and poor communication. The Club car meal variety was disappointing. Given these experiences, we intend to book our upcoming trips to Russia and China through alternative means rather than Expedia.

Last night, on 10 Feb, I contacted [redacted] to book a flight from Montreal, Canada to Geneva, Switzerland with Air France on 16 Feb, returning on 27 Feb from Geneva to Montreal with KLM. I provided my credit card information but have not received a booking confirmation yet. Despite multiple attempts, I have been unable to reach a representative over the phone for assistance. Urgently need to resolve this matter. Three weeks ago, I encountered a similar issue when booking a flight from Montreal to Tucson, Arizona for 2 Feb with Delta Airlines, returning on 9 Feb from Tucson to Montreal with American Airlines. I was unable to obtain a booking confirmation and had to purchase an expensive ticket at the airport as my reservation was missing. Seeking a prompt response to address this recurring problem.

Good Afternoon, My name is Michelle Rideout. My original itinerary number was [redacted][redacted] for the airline ticket portion of my vacation. I called yesterday to cancel and rebook my tickets from March to August of this year due to a travel advisory from the Canadian Government. The cost of the tickets was originally $[redacted].79 for each of the 3 travellers, totaling $1,[redacted].37 When I rebooked the 3 tickets for the later dates, the cost was $[redacted] for each ticket, totaling $1,[redacted].00. I should have had $[redacted].00 paid over the cost of the new tickets. The Customer Service Representative (CSR) I spoke to mentioned there would not be a refund even though my sister, mom, and the rest of my family received one through WestJet. I was perplexed by the discrepancy and also by the inability to use the extra money for baggage fees. Despite my frustrations, the CSR ended up charging an additional fee of $7 and some cents without providing the promised upgrade. After contacting WestJet and Expedia, I received conflicting information regarding refund policies. I usually use Expedia without issues and have never lost money before. I need clarification on this situation promptly as I have a group of travelers depending on my final bookings. Thank you for your attention to this matter. Michelle Rideout

Hello, I recently made a reservation for an all-inclusive trip to Mexico. However, I made the reservation using the wrong credit card by mistake and would like to cancel it promptly so I can rebook using a different card. Unfortunately, I've been unsuccessful in reaching customer service by phone. Please advise on any necessary steps or information required to proceed with canceling my reservation. I'm eager to provide the details needed as soon as possible. Here are my reservation details: Booking Number: [redacted] Reservation Status: Confirmed Tour Operator: Sunwing Vacations Agent: EXPEDIACA Contact Number: [redacted] Date of Booking: Thursday, February 17, [redacted] Departure Date: Thursday, March 24, [redacted] Return Date: Wednesday, March 30, [redacted] Final Payment Date: Thursday, February 17, [redacted] I'm grateful for your assistance. Thank you in advance. Regards, Kruti

I had flights scheduled for the end of December and early January that were meant to be canceled and refunded as air miles. One flight with Air Canada I had to pay to convert and never completed, while the other with WestJet was supposed to be automatically converted without any action from me. However, I checked my Expedia app and saw that the flight has not been converted to points but instead rebooked for February 22nd. I am concerned as I was led to believe I wouldn't have to worry about this. I urgently need this to be corrected to points or I risk losing the full value of my flight due to Expedia and the airline's errors. Despite having insurance on these flights, I was not given the option for a full refund as promised. Now, it seems I won't even get to use the points. This is incredibly frustrating.

I have been struggling to get my refund from Air Canada for a long time now. I've sent numerous emails and been through a lengthy process with them. They claimed to have sent the refund to Expedia. However, Expedia says they have not received any information about my refund and only see a travel credit. After speaking with both companies multiple times, I am still without my $[redacted].68 refund. Air Canada mentioned deactivating a voucher and processing a credit memo to Expedia. I received flight credit emails from Expedia, but I want my money back instead. I am reaching out for assistance from Expedia to help me track down my refund and get the $[redacted].68 refunded to me promptly.

Dear MIAOHUI, We regret to inform you that one of your flights has been rescheduled due to the impact of the COVID-19 pandemic on the aviation sector. This change is a result of various factors such as government regulations, travel advisories, crew availability, and local restrictions affecting both international and domestic flights within our network. Your updated itinerary is as follows: - Departing Hong Kong HKG on April 6 at 18:30 to Taipei TPE with CX [redacted]. - Departing Taipei TPE on May 5 at 13:20 to Hong Kong HKG with CX [redacted]. - Layover in Hong Kong HKG of 4 hours and 20 minutes. - Departing Hong Kong HKG on May 5 at 19:40 to Vancouver YVR with AC 8. - Layover in Vancouver YVR of 5 hours and 40 minutes. - Departing Vancouver YVR on May 5 at 22:25 to Toronto YYZ with AC [redacted]. If you need to make any further changes or add services to your booking, please contact your travel agent or the online booking platform directly. For information on your rights during flight disruptions, visit aircanada.com. We appreciate your understanding and apologize for any inconvenience caused. Sincerely, Air Canada

Hello, I apologize for the delayed email. While traveling, I encountered an issue with my hotel booking in Miami. Although I aimed to book a hotel near the main airport, the one I reserved turned out to be closer to a smaller airport. Recognizing my mistake, I contacted the hotel in advance to cancel, but they directed me to reach out to Expedia for assistance. Can you confirm if a refund is possible for the one night at Best Western Plus Executive Airport Hotel & Suites? I stayed at a different hotel near Miami International Airport. Details: Name: J. Morrice Hotel: Best Western Plus Executive Airport Hotel & Suites Dates: 22/02/22 - 23/02/22 Reference number: [redacted] Thank you, J. Morrice

I made a reservation through Expedia for TDRewards for a trip to Australia, spending over $2,[redacted] in travel dollars and $1,[redacted] on my credit card. Despite my excitement, I encountered issues reserving seats on the 4 flights with Quatar, Air Canada, Quantas, and West Jet. Both Quatar and Quantas claimed it was the other airline's responsibility. After many hours on the phone seeking supervisor assistance, I eventually decided to cancel my trip. I was informed by Expedia for TD that I would receive a full refund in travel vouchers, minus taxes. I rebooked with Air New Zealand without any problems. Although I received a refund of $1,[redacted], it only covered Quatar and West Jet, not Quantas and Air Canada. Expedia indicated that my itinerary showed only two flights, not four, justifying the $1,[redacted] refund. I disputed this as my total cost exceeded $3,[redacted]. I am still missing $1,[redacted] in refunds, which remains unresolved.