Expedia (Canada) Customer Service Issues

Please immediately close my account and remove my email address from your system. I continue to receive unwanted emails from your company. I do not wish to receive any further communication from you. Itinerary Number: [redacted][redacted] After sending the previous request, I received an email stating that I needed to call to finalize the account closure process. Unfortunately, I am unable to make international calls from my mobile phone and do not have access to another phone. Please respect my request to discontinue all email correspondence. Your cooperation is appreciated.

I made a reservation at University Econo-Lodge in Calgary for Feb. 23-27, but upon arrival, they couldn't provide a room due to their elevator issues. They offered a refund, which I accepted, and I found another motel nearby. Even though the refund was confirmed by the manager, it hasn't appeared in my Expedia or American Express account. I kindly request the refund to be expedited and deposited into my American Express account as soon as possible.

I made a booking on Expedia for an Air Canada return flight from Toronto to Dubai in [redacted]. My return flight to Toronto was scheduled for May 5, [redacted]; however, it got canceled by Air Canada. I received an email on May 1, [redacted], stating that there will be a credit of $[redacted].70 CAD for future travel, valid for two years from the cancellation date. I have been trying to rebook with adjustments, but Expedia hasn't been responsive, which is disappointing considering their reputation for promptness. I provided the case ID: REQ: M-[redacted]1 and itinerary number [redacted][redacted]. Can you please assist me with the status of my credit or should I accept losing my hard-earned money? Thank you, Naheed Khan.

To whom it may concern, I am writing to address the issues I encountered while trying to change my flight booking due to a family emergency. My sister and I needed to return to Ottawa earlier than planned because our mother was in the ICU. Despite reaching out to Expedia, it took two hours and 38 minutes to speak with an agent. The agent informed me that only business class seats were available, and I agreed to the change, although I was charged $[redacted].76 instead of being placed in economy as stated. Since then, my attempts to resolve this with Expedia have been unsuccessful, with promises of managerial callbacks going unfulfilled. The lack of assistance during a difficult time has left me feeling neglected and disappointed. The service provided has not only cost me financially but has also resulted in a loss of trust in Expedia as a travel service provider. The prolonged delay and lack of managerial support have tarnished my perception of the company. It is disappointing to feel taken advantage of during such a vulnerable moment.

I tried to book a Flight + Hotel package from Ottawa to Liberia for May 04 to May 18. However, the payment transaction was unsuccessful. I made two transactions: one for $5,[redacted].88 with a card ending in [redacted], and another for CAD 1,[redacted].84 with a card ending in [redacted]. I received email confirmations from Expedia, but only see the first transaction in my online banking. The second transaction of CAD 1,[redacted].84 is missing. I need to contact customer service, but the itinerary number from the email has only 14 digits instead of the required 15, making it impossible to proceed over the phone. I might need to restart the booking process, but I can't do it with $5,[redacted].88 pending on my credit card. Can this amount be refunded? Or should I just pay the remaining CAD 1,[redacted].84 balance if the initial payment was successful? I need to complete the booking over the phone for the remaining payment processing. Thank you for your assistance. - Alena Update March 28 11:00 pm: I have been trying to contact Expedia all day with no luck. The calls keep dropping. How can I resolve this issue tomorrow?

I tried to book a Flight + Hotel package from Ottawa to Liberia for May 4th to May 18th. The payment transaction seemed to fail, splitting into two parts: a charge of $CAD 5,[redacted].88 on my card ending in [redacted] and another charge of CAD 1,[redacted].84 on a different card ending in [redacted]. I received email confirmations from Expedia for both. The $CAD 5,[redacted].88 transaction appears in my online banking under a different card than the one listed. However, the CAD 1,[redacted].84 transaction is missing. To contact customer service, they require a 15-digit itinerary number, but the one provided in the email is only 14 digits long, which prevents me from reaching them. I might need to redo the booking process but cannot proceed while the $CAD 5,[redacted].88 charge remains on my current Visa balance. Should I pay the remaining CAD 1,[redacted].84 balance if the larger payment was successful? Is there a way to complete the booking over the phone to address this payment issue that may not be resolvable online? I received calls from GetHuman ([redacted]) but keep getting disconnected. Thank you for your assistance. - Alena

I need assistance with a booking inquiry. The trip is for four (4) people requiring two (2) rooms. On March 4th, we received confirmation from the Hotel through Expedia. Today, April 6th, I took the initiative to confirm the hotel amenities. Surprisingly, I was told by the hotel they only have one room under my name. Expedia customer service confirmed the same information. They suggested I cancel my original booking costing $[redacted].90 and rebook at the current rate of $[redacted].96. I expressed my concerns about the $[redacted] price difference due to the mistake made by the hotel or Expedia. During my call with Expedia, I spoke with an agent named Reman who was helpful and tried to assist me. I kindly request a copy of the call recording for my records. The agent has escalated my case to a supervisor and provided me with Case ID [redacted]13. With my departure less than a month away, I urge Expedia to promptly and appropriately resolve this matter.

Hello, I stayed at the Delta Hotel Marriott in downtown Montreal. I had to transfer my son to the emergency room by ambulance and requested a refund for the second night I didn't stay. They called me in the afternoon, but due to stress, my limited French, and understanding little English, I couldn't comprehend. I was at the emergency room with my son. The call came from Arizona Expedia at 1-[redacted], but I couldn't reach them. They sent me an email asking to call [redacted], but I was informed that this number is not in service. I feel lost in the complexities of such a large company. Thank you for helping. Marie-France Pelletier

I purchased Las Vegas Explorer Passes in February [redacted] through Expedia Canada but couldn't use them due to the pandemic. The passes expired in February [redacted], and I contacted Expedia to request an extension. They redirected me to [redacted], who in turn mentioned that the decision lay with Expedia. It became a back-and-forth scenario where each party blamed the other for not extending the expiration date. All I wanted was an extension until June [redacted], considering the challenges individuals faced during these trying times. Due to health reasons and safety concerns related to multiple sclerosis, my partner and I had to postpone our trip. It's frustrating when corporations shift responsibility instead of assisting customers in need. I understand there may not be a solution, but I simply needed to share my experience.

I made my travel arrangements to Las Vegas through Expedia for April 14th to April 18th, [redacted], on January 19th, [redacted]. Due to COVID-19, my trip was canceled by Air Canada Vacations, and Expedia notified me via email on March 21st, [redacted]. On April 22nd, [redacted], Expedia assured me through another email that they would handle my refund automatically with Air Canada Vacations, and I did not need to take any action. They mentioned the refund would be processed to my credit card within 4-6 weeks. However, when August came around and I still hadn't received the refund, I contacted Expedia multiple times. After numerous calls and conversations with different agents, it was revealed in my last discussion that I was not eligible for a refund. Confused and frustrated, I reached out to Air Canada Vacations myself, only to find out that Expedia never actually requested the refund as they had previously stated in their email. Now, all avenues for a refund seem closed, and though I cannot utilize the travel credit, I am hopeful to have the money returned to my credit card.

I have encountered a serious issue with my recent order through Expedia. Another individual was wrongly charged for my purchase, and despite multiple attempts, the customer service representatives have been unable to resolve the problem. I noticed that the platform mistakenly processed someone else's payment instead of charging my correct credit card information. This has caused me great frustration as I have spent hours on a Sunday speaking with five employees who have been unable to rectify the situation caused by Expedia's error. I am not only disappointed but also concerned about potential legal repercussions due to this mix-up. The employees and supervisors I interacted with seemed ill-equipped to handle this issue and simply passed me from one person to another without a solution. It is distressing that their staff appears to be limited in their abilities beyond basic booking tasks.

Hello, I am writing to request a refund or credit for booking a car with Nextcar under Itinerary #[redacted][redacted]. My experience with Nextcar was incredibly disappointing, and I believe Expedia should reconsider promoting their services. Upon arrival at their location via shuttle bus, I was taken aback by the substandard conditions. The setup resembled that of a third-world country, with customers crowded outside behind plastic curtains. Despite waiting over an hour, we were informed there was no car available. Eventually, a car was located, but we were asked to pay extra. Frustrated, I opted to leave without a vehicle and incurred an additional $34 Uber fare to reach my hotel. As a loyal Expedia customer, I have always been satisfied with your service. I would appreciate your assistance in resolving this matter. Thank you, Nelly D. [redacted] [redacted]

I contacted the hotel on May 10th at 6:42 am, and I'm still waiting for a response four days later. The message I need an answer to as soon as possible is as follows: Hello, can you please provide information on the breakfast options available at your hotel? Do you also serve dinner? I have a wheat intolerance, so I would appreciate having options like yogurt, eggs, and hot coffee available. If dinner is offered, could you please share the approximate price range for two people? If not, could you suggest nearby restaurants and their price range for a dinner for two?

Hello, A few weeks ago, I reached out to Expedia to request compensation for an issue during my trip to Puerto Morelos last April. I had booked a condo for 2 weeks, but 2 days before checking in, Expedia sent me an email canceling my reservation. I had to scramble to find accommodation and ended up staying in a hotel. This meant spending my vacation in a small room and eating out for every meal, not what I had planned. Upon returning from my trip, I called Expedia and provided all my details. The agent was supposed to call back within 72 hours but I never heard from them. What should I do next? They are hard to reach. My details: Francine P. Phone: [redacted] Reservation dates: April 3rd to April 18th Velas Condo Puerto Morelos, Mexico Itinerary number: [redacted][redacted]

On March 19th, I made a car rental reservation with Expedia (Itinerary # [redacted][redacted]) for a rental from SIXT in Naples, Italy from May 2nd to May 11th. Prior to the rental, SIXT informed me of a system issue, ensuring my booking was secure. At Naples airport, due to unavailability of the requested vehicle, I received a free upgrade. Declining extra insurance as my AMEX card provided coverage, I agreed to a damage waiver. Upon returning the car to Palermo airport as per Expedia, the rental agent confirmed no damage and mentioned a pending refund for the damage deposit. However, due to their system being down, a copy of the contract was not available. Surprisingly, my AMEX statement on May 21st showed a charge of $[redacted].08 instead of the expected $[redacted].32. I am seeking a refund of $[redacted].76 from the excess charge.

I purchased tickets through Expedia for a trip to Saipan, with a route taking me from Vancouver to Japan, then to Korea, and finally to Saipan. However, I discovered a 22-hour layover in Japan, which poses a problem due to the country's current Covid travel restrictions. Japan only allows travelers to have layovers if they land and depart on the same calendar day. I was unaware of these restrictions when booking my flights, and despite contacting Expedia multiple times, the only response I've received is the offer of a flight credit. Unfortunately, Expedia has not been helpful in finding alternative flight paths that would avoid this issue. I find it frustrating that a travel agency would allow bookings that do not consider current travel restrictions and then refuse to provide a refund. The airline was more understanding when contacted directly, but they stated that Expedia needs to reach out to them on our behalf. Expedia's repetitive responses and lack of assistance have left me feeling stuck in this situation.

On April 13, [redacted], I unintentionally made a booking with Expedia for a business trip to Best Western Hotel in Kamloops. Shortly after, I contacted Best Western and was informed that booking directly would have been more cost-effective. Following their advice, I promptly cancelled the reservation with Expedia. The kind desk clerk assured me that my credit card details were canceled. To my surprise, both the direct booking charge from Best Western and the Expedia charges, including the International Transfer Fee, appeared on my credit card statement. I kindly request the necessary corrections to be made and appreciate your assistance with this matter. Thank you, Marvin Rust.

Last year, I purchased a ticket through Expedia.ca for a flight from Moline, Illinois to Comox, BC, departing on November 4. Unfortunately, my plans changed due to the unexpected passing of my mother on October 31, coinciding with her funeral on November 4. Despite being informed that I could rebook using credits from Delta and WestJet Airlines, I have faced difficulties in rescheduling my trip to visit my son in Vancouver Island, whom I haven't seen in 3 years. The airlines have provided various reasons for their inability to assist, with some suggestions proving too costly for me on a fixed income. Moreover, arbitrary restrictions on using credits for flights originating from different countries have only added to the frustration. The lack of coordination among Expedia, Delta, and WestJet has led to a stalemate, with no refund being offered for the non-refundable ticket. Exploring the option of sharing my experience on social media in hopes of finding a resolution. Any assistance would be greatly appreciated. Thank you.

I contacted Expedia regarding a refund for my cancelled booking. Despite assurances of a refund within a certain timeframe, I have not received it yet. The booking, Itinerary *************, was made on April ** and cancelled promptly on the same day. The agent promised a refund to my credit card within ** hours, but it has not reflected in my bank account. I am seeking a refund for the tickets purchased with West Jet Airlines. If this is not resolved promptly, I may escalate the matter to higher authorities like Expedia's headquarters or relevant consumer protection agencies. Your prompt attention to this matter is appreciated. Thank you, P.P.

I made a reservation at the Dragon Gate Inn in Toronto for a 2-night stay with my wife. We were unpleasantly surprised by the dirty and unsafe conditions. After canceling the second night, I requested a refund from the owner but have not received any confirmation on the refund yet. Following that, I tried booking a room at the Monte Carlo Motel in Barrie through your website, but they had no record of the booking and no rooms available upon arrival, leading us to find accommodation elsewhere. When booking at the Dragon Gate through your site, the room photos and reviews were inaccurate, and I hold you responsible for the weekend's chaos. Our getaway turned into a stressful search for decent lodging. I am looking for an explanation, apologies, and refunds for these disappointing experiences. Ramon G. [redacted]