Expedia (Canada) Customer Service Issues

Due to flight delays, we missed our connecting flight and received a "no show" label on our connecting flight. Our airline then canceled both our remaining flight and the return flight without informing us about the cancellation. Despite being given other connecting flights to reach our destination, we were not informed about the return flight cancellation. We reached out to Expedia multiple times on May 12, May 13, May 22, May 25, and June 1. We ended up purchasing a new return flight at a high price since the original one was canceled. Despite some Expedia staff contacting the airline, we have not received any updates. Our itinerary number is [redacted][redacted]. We are looking to track our file and receive confirmation of the communication with the airline. Thank you. If there are French-speaking representatives, it would be greatly appreciated. - Lucie C.

In February [redacted], I purchased return tickets on Expedia.ca from Toronto to Calgary for June 30, [redacted]. When COVID-19 affected travel in March, I contacted Expedia for a refund. Instead, they issued a voucher valid for 24 months, expiring on June 30. Recently, when I tried to use the voucher, I was informed by Expedia that I could book the outgoing flight but needed to contact WestJet for the return. WestJet mentioned my return ticket was marked as "no show," which is confusing since I haven't used the vouchers or attempted to travel due to COVID-19.

Due to flight delays, we missed our connecting flight and were marked as a "no show." The airline then canceled our following flights without informing us. Despite booking alternative connecting flights, the return flight was also canceled. We reached out to Expedia on multiple occasions but have yet to receive updates regarding our refund. We purchased a new return flight at a higher cost. Our itinerary number is ***************. We are eager to learn the status of our case, including any communication with the airline, and when we can expect our refund. Merci, Lucie C.

Due to flight delays, we missed our connecting flight and were marked as a "no show," resulting in the cancellation of our remaining flights, including the return trip. Despite being rebooked on a different connecting flight, we were not informed about the cancellation of the return flight. We have reached out to Expedia multiple times but have not received any updates after some staff attempted to contact the airline. Our itinerary number is *************** and we are seeking a refund. We are looking for information on the current status of our case and any documentation of communication with the airline. Your assistance is appreciated. If French-speaking representatives are available, it would be helpful. Thank you. Lucie C. *** *** ****

On June 23rd, we made a reservation at Red Roof Inn #[redacted] Syracuse located at [redacted] North Thompson Rd for June 25th through Expedia using Itinerary # [redacted][redacted]. Upon our arrival at the hotel around 2:50 p.m., we were informed by the front desk staff that our room was not ready for check-in and asked to return at 3:00 p.m. Despite being in our 70s and having driven 5 hours, the staff was unaccommodating, stating that the room was still unavailable and denying us access to amenities. When we returned at 3:13 p.m., our reservation was unexpectedly canceled, and we were told to leave. The staff's rude behavior greatly upset us. We then found lodging at the nearby Days Inn, where we were told that incidents like ours had occurred previously. In all our travels, we have never encountered such unprofessional treatment. We urge the hotel to provide thorough training for their staff to ensure future guests do not endure similar disrespectful experiences.

Regarding itinerary # [redacted][redacted] for Amsterdam public transport airport shuttle on June 19-22. Due to a flight delay causing a missed connection, the voucher could not be redeemed within the given timeframe. Initiated refund request at the agent counter in Amsterdam and was advised to go through TD Expedia. Unfortunately, faced connectivity issues during the trip and upon returning home, the online system did not recognize my information, directing me to old bookings. Request assistance in processing my refund of $54.88 for the unused voucher. Thank you. -Denise D.

Hello, I am seeking advice regarding a flight issue my wife and I encountered. We had booked a return flight from Vancouver BC Canada to Las Vegas for the end of March [redacted], but due to Covid, our flights were canceled by Delta Airlines. Instead of a refund, we received a credit of CA $[redacted], valid until December [redacted], which we are unable to utilize. Unfortunately, we have reservations about traveling while unvaccinated and are hesitant to get vaccinated due to concerns about airline policies affecting pilots. We have tried contacting Expedia and Delta Airlines to no avail. We are hoping to receive a full refund for our unused tickets. Any assistance on how to proceed with this matter would be greatly appreciated. Thank you.

Dear Mrs. Adeline OUAFO DOMAM, We have carefully reviewed your refund request regarding query No. [redacted]0 concerning the trip of Mrs. Marie Claire KAMGUEM EPSE OUAFO. Regarding the cash refund request for her unused ticket, issued on 08/26/[redacted], under reference number ETKT-[redacted][redacted], related to booking file No. 4XACNU. As her ticket was purchased through the agency "TEH - TFS/EXPEDIA," please contact them to expedite the refund process. We remain at your disposal for any further assistance. Thank you for your understanding, and please accept, Dear Mrs. Adeline OUAFO DOMAM, the assurance of our sincere consideration. We hope to see Mrs. Marie Claire KAMGUEM EPSE OUAFO back on our flights soon. Sincerely, Royal Air Maroc Customer Relations NB: For follow-up on your case, kindly reach out to us at [redacted] by replying to this email with the same subject line.

I made a hotel reservation through Expedia for July 9th to July 14th. Prior to check-in, I inquired about the refund policy due to conflicting information online. Although Expedia indicated a partial refund, the hotel staff stated that no refund was possible since payment was already collected in full. Upon contacting Expedia for assistance, I found myself speaking with three agents who each placed me on extended hold periods to consult the hotel, all resulting in the same refund denial. Despite promises to escalate the issue to a manager, no progress was made during each subsequent call. I reluctantly checked out the next day, July 10th, having essentially paid for an unused room. The hotel informed me that booking directly would have allowed a refund after the first night, attributing the refund denial to Expedia.

I was in the middle of booking a group trip from Ottawa to the Bahamas for $[redacted] per person when the website crashed after I entered my credit card information. When I tried to re-enter the same details, the price had jumped to over $[redacted]. I was planning to book for two families of three people each, and two more families were going to join. The flights I was trying to book were as follows: Departure from Ottawa on January 30, [redacted], at 06:00 with WestJet375, then a layover in Toronto, connecting to WestJet [redacted] to Nassau. I had already booked two rooms at the Grand Hyatt Bahamas for the first group and was planning to do the same for the additional three passengers with two more rooms at the same hotel. The return flights from Nassau on February 10 were as follows: 11:25 departure from Nassau to Ottawa via Toronto with WestJet [redacted], with a layover of 2 hours and 9 minutes in Toronto before connecting to the final leg to Ottawa. I hope you can assist me in resolving this issue so I can complete the booking for my group. I've shared my email, and my phone number is [redacted].

While traveling and quickly searching for a motel using my phone's map app, I came across a place on Expedia and booked it. However, despite signing into my account, I was surprised to find out during check-out that the total was $[redacted].45 instead of the expected $[redacted] plus taxes. The motel explained they accessed my Expedia profile which had a USD address. This discrepancy resulted in me being overcharged by about $50 CAD. I enjoyed my stay, but I am disappointed with this error. I kindly request a reimbursement for the difference. Thank you, Teresa.

Hello, I am Joecel R. I have encountered an issue with my return flights. Last week, my flight from Calgary to Manila was rescheduled to have a 25-hour stopover in Hong Kong, requiring a 7-day quarantine. I contacted Expedia to modify this leg of the trip. Unfortunately, the return flight from Manila to Calgary has also been changed. My concern is that my 72-year-old mother-in-law is traveling with us and she has the original booking for the return flight. I would like to revert to our original return flight schedule.

Bonjour, Je souhaiterais déposer une plainte et demander un remboursement concernant une assurance annulation souscrite en mars [redacted] pour un vol aller-retour avec Air Canada de Montréal à Las Vegas, qui a été annulé. Malheureusement, malgré de nombreuses tentatives, je n'ai pas pu annuler cette assurance car je n'ai pas réussi à joindre le service client par téléphone. Les détails de ma situation sont les suivants : j'ai acheté 3 billets pour des vols Montréal-Las Vegas en mars [redacted], avec une assurance annulation pour un montant de [redacted],64$. Suite à l'annulation des vols par Air Canada le 17 avril, j'ai dû acheter de nouveaux billets avec une autre compagnie et souscrire une nouvelle assurance, n'ayant pas réussi à utiliser la précédente. Malgré de nombreuses tentatives d'appels, je n'ai pas réussi à résoudre ce problème jusqu'à présent. Je demande donc un remboursement de [redacted],64$ pour cette assurance non utilisée. En vous remerciant par avance pour votre attention. Cordialement, Mme Manon Levasseur.

Hello, my name is Sandra Becker. I have spoken to an Expedia representative on three separate occasions regarding my issue. On July 1st, they assured me that they have documented all the details and that I should expect a response within a couple of weeks. Unfortunately, I have not received any updates yet. My itinerary number is [redacted][redacted]. Our original booking was with American Airlines for a flight on May 4th for my husband, a friend, and myself. Due to our friend testing positive for COVID, we had to cancel his flight. Despite attempting to prebook, we were instructed to speak with a representative at the airport the next morning. Upon arrival, we encountered a long line, and when we finally reached the counter, we were informed that Expedia had canceled our flights. Although American Airlines tried to accommodate us that day, there was insufficient time for us to make the flight. As a result, we had to purchase new tickets for the following day at a higher cost. I am seeking reimbursement for the original flights and would appreciate an update on when I can expect to hear back from Expedia regarding this matter.

I booked a Pascan Aviation flight from Quebec City to Montreal through Expedia for August 8th, [redacted], under itinerary number [redacted][redacted]. On the night before my flight, Pascan Aviation informed me that the arrival airport would be St-Hubert Airport instead of YUL. I reached out to Expedia Customer Service (in French) and was advised by Mr. David to still go to the Pascan Aviation counter in the morning. When I arrived at the counter at 7:00 AM on August 8th, the staff confirmed the flight would land at St-Hubert with no shuttle to YUL. Consequently, I had to ask my wife to drive me to Montreal to catch my flight to California. I am requesting Expedia to refund me the $[redacted].82 for the unused Pascan Aviation flight to Montreal. Thank you.

Ticket Number [redacted] I am responding to your message regarding not receiving a refund but a credit from Delta or yourselves. I urge you to try booking the exact same round-trip tickets on the same dates and times to experience the issue firsthand. The information you provided about receiving credit from Delta is incorrect. Expedia and Delta are mistaken. I advise you to request the same flights for the same dates and note that next to the cancellation option, there is a green dollar sign. Refusing to refund me in cash and only providing credit is fraudulent. Look at the booking process as I have and see the dollar sign next to the Delta and Expedia offerings. I have evidence of my request and know what I'm talking about. I have traveled to 28 countries, including Thailand and India multiple times. I am 81 years old and cannot use a credit. Please help.

Itinerary number: [redacted][redacted]. During my trip to Italy from August 11 to 29, I encountered an issue with my car rental due to forgetting my driver's license. Expedia assisted in creating a new contract under my wife's name with the car rental agency, cancelling the original booking. I was assured of a full refund for the initial charge but have not yet received it. Despite multiple attempts to follow up with Expedia, no resolution has been provided. Each time we called, we were promised a call back within 48 hours, but none have been received. Our most recent calls on September 21 and 22 also failed to yield any results. We hope for a prompt investigation into this matter to honor the refund commitment made. The lack of communication has caused undue stress, and we simply seek clarity and resolution. Your attention to this issue is greatly appreciated.

I booked an Airport Transfers service at Heathrow Airport. After landing, we couldn't find the driver, who had left. The company declined to send a new driver. We paid for a cab to the hotel out of our own pocket and now seek a refund of $[redacted].35 from Expedia. The Itinerary number is [redacted][redacted]. Thank you.

I'm writing to share the email I sent to the Eurostars Puerta Real Hotel in Granada, where my husband and I had a reservation from October 2-6. Despite the flooding incident in our room on October 5, we are yet to hear back from the hotel regarding a refund for our stay. The flooding occurred at 5 am, originating from the ceiling and spreading to the bathroom, living room, and even the bedroom area, posing safety hazards due to live electrical outlets. We were swiftly moved to the Aurea Washington Irving Hotel by the hotel staff, as no alternative rooms were available. However, the inconvenience of the situation, which disrupted our plans and caused us to hastily relocate, justifies our request for reimbursement. We possess videos of the incident for your reference. Room [redacted] was our designated accommodation during the incident. We appreciate your prompt attention to this matter. Thank you. Valentina A.

I made a hotel reservation at Hotel [redacted] in Niagara on the Lake on Tuesday, October 11th. I believed I had booked directly with Hotel [redacted], but the process was unnecessarily lengthy, taking about half an hour. Despite expecting a confirmation, I did not receive one. After calling the hotel several hours later, I discovered they had a confirmation on file. Unfortunately, the dates on the confirmation were for October 25th-26th instead of November 25th-26th. The hotel instructed me to contact Expedia myself to cancel. I insisted it was their responsibility to cancel since I was unaware I was dealing with a third party. On October 14th, I tried reaching out to Expedia, but the representative could not locate my reservation and promised to follow up, yet I have not heard back. This situation displays poor customer service from both parties. Please rectify this issue promptly and provide me with a cancellation confirmation. Thank you. Email: [redacted]