Expedia (Canada) Customer Service Issues

Subject: Regarding Refund Status - Marc P. Dear Marc, I hope this message finds you well. We are writing in response to your inquiry about the refund status related to claim reference [redacted][redacted]. Regrettably, despite our advocacy efforts with the car rental company, they have declined to waive the penalty fee. However, as a gesture of goodwill, we have processed a full refund of 1,[redacted].79 CAD to your original payment method. Please allow up to 10 days for the refund to appear on your billing statement. Should you have any further questions or require assistance, please feel free to respond to this email. Warm regards, Maryhill R Customer Support

My [redacted] trip was canceled due to Covid. Despite multiple attempts to get a refund for my tickets, I was only offered credit. I was informed in a December email that my credit would expire in March [redacted]. When I called to explain I couldn't travel with an infant before then due to having a baby, I was told a refund was not possible but my credit could be extended. In August, I found out WestJet had taken over the booking and referred me back to Expedia. Despite various calls to WestJet and Expedia, I faced confusion and conflicting information on my credit status. After several attempts, I was assured my credit extension request would be processed within 7-10 business days, which later turned into a longer wait. Despite my efforts to resolve the issue and previous assurances, I am now being told my over $[redacted] in credit will not be extended. I feel frustrated and hope to use the funds to visit my family for my baby's first Christmas and birthday.

I made a hotel booking through Airmiles for the Delta Hotel in Victoria, BC from December 22nd to 26th, roughly two weeks ago. There has been an unexpected change as the people I planned to visit will not be available during those dates. I don't want to cancel my stay at the Delta but would like to change the dates, as I am flexible with the new schedule. Airmiles suggested that I get a letter from Delta addressed to them allowing the cancellation. I spoke with Delta Guest Services, who mentioned they have approved changes over the phone in the past when contacted by Expedia. As this reservation has been an annual tradition without any issues, I am hoping my ONYX level status might offer more flexibility. I am understanding of unforeseen circumstances like Covid or illness affecting travel plans but the sudden unavailability of family to visit is disappointing. I am not looking for a refund, just hoping to reschedule my stay at the Delta Hotel for a different time.

I reached out to Flair Airlines after our Fort Lauderdale to Ottawa flight was canceled on November 30. A representative responded, stating that our reservation was canceled, and a refund of $[redacted].38 was processed to the card ending in -[redacted] on October 20, [redacted]. They mentioned that funds typically become available in 7-10 business days, varying by financial institution, and advised contacting a third-party booking agency if applicable. After not receiving the refund within the expected timeframe, I contacted Flair Airlines again. They reiterated that since the booking was done through a third party, to inform them about the refund processed on October 20, [redacted]. The advice was to share the email provided as confirmation of the refund with the third-party booking agency. Our flight reservation number was PZ8JPA. Any assistance in this matter would be greatly appreciated. Thank you, Gilles S.

I have a credit in my Expedia account. I was told to go to my account, choose my name, and click on Coupons and credits to use it. However, when I followed these steps, I only found the option for coupons and no mention of credits. Can you please provide clear instructions on how to use my credit as I need it for an upcoming trip? Thank you.

I encountered an issue with a travel agent who owns a franchise with Expedia regarding a cancelled airline ticket. When my granddaughter tried to fly from Moncton N.B. to New Zealand for a job, she was informed at the Halifax airport that her ticket was canceled due to a missing transit visa. Despite seeking assistance from the Expedia agent, all we received was a brief apology without any accountability. The Air Canada agent mentioned there would be no reimbursement due to the ticket being bought through a travel agent. Our trust in Expedia as a reliable travel service has been shaken after this incident. Now, my granddaughter is burdened with the expense of securing another ticket to New Zealand and coping with the financial consequences of what appears to be the travel agent's error.

Hello, I wanted to share my recent experience with Austrian Airlines regarding the cancellation of my flight OS74 from YUL to VIE. I received an email from the airline on December 1st, [redacted] at 7:15 am informing me of the cancellation and offering alternatives. After contacting an Austrian chat assistant, I was presented with a flight option through Geneva, but it didn't work for me as it arrived the next day. I then tried to reach the Service Center without success, leading me to contact Expedia, and eventually, Austrian Airlines in Germany. They explained the situation and advised me to seek a refund through Expedia due to the booking being made via them. After spending several hours on the phone with Expedia trying to resolve the issue and waiting for a call back, I am still awaiting confirmation of the refund. This situation has been quite stressful for me, and I would appreciate your assistance in resolving this matter promptly. Thank you in advance for your help in resolving this issue. Best regards, D.M.

I am attempting to reserve a one-way flight from Puerto Escondido to Oaxaca on Tuesday, January 3rd with Viva Aerobus via Expedia. During my initial booking try, an error popped up indicating an issue with my Visa card for payment. As I have only one credit card, I made another booking attempt, but now it displays a message stating, "Sorry, we couldn’t complete this purchase. It looks like you are already booked on this flight. Please contact Viva Aerobus to confirm your booking." No confirmation email has been received, and my credit card has not been charged. I kindly ask for quick assistance with this matter. Thank you.

My spouse and I had a flight booked with Flair from Abbotsford to Calgary on December 21st at 7:15 pm. Unfortunately, the flight was rescheduled multiple times, leading to significant delays. Due to these unforeseen changes, we were unable to enjoy the planned visit with our daughter in Calgary. Flair promptly refunded our money without any cancellation fees, which we appreciate. In addition, Westjet has refunded the fee for our cancelled Brandon to Abbotsford flight. Given the circumstances, I would now like to cancel our upcoming Westjet flight scheduled for tomorrow at 9:20 am and request a full refund for both of our tickets. Thank you.

Hello, my name is Parvin Kalantari from Quebec City, Canada. I contacted Expedia on December 28 around 11:14 a.m. from Pierre-Elliott-Trudeau International Airport in Montreal to book a hotel. The agent booked me a room at Quality Hotel Dorval Aeroport for $[redacted].02, but I requested a cheaper room without a shuttle at Motel Newstar Laval for $[redacted].96. The agent, Sebastian, provided me with the Hotel Reservation Confirmation - Itinerary Number: H[redacted]. However, the issue arose when he didn't cancel the first reservation, leading to double charges on my Visa card for two hotels for the same night. Despite multiple attempts to resolve this by contacting Expedia Canada since December 30, the issue remains unresolved. I am seeking a refund of $[redacted].02 for the Quality Hotel Dorval Aeroport reservation. I look forward to a resolution. Thank you. Best regards, Parvin Kalantari

Dear Support Team, I am requesting a refund for my journey from Toronto to Ottawa on January 16, [redacted]. This flight was part of my overall travel back from Budapest via Zurich to Ottawa. My itinerary number was #[redacted][redacted]. Initially, I was booked on flight LX4681/AC0462 departing from Toronto to Ottawa at 18:10. However, I was involuntarily moved to flight AC7760 departing at 24:30 due to a late arrival from Zurich. Despite reaching the gate 10 minutes before the boarding time of the original flight, I was denied boarding because I had been switched to the later flight without my knowledge. The unexpected delay of over 6 hours was inconvenient as I had paid for and prepared to board the original flight as scheduled. I believe this situation was unreasonable and am seeking compensation for this alteration. Thank you for your attention to this matter. Sincerely, Kamilla P.

Hello, we paid $5,[redacted].86 CAD for a one-week all-inclusive hotel stay with flights. Upon arrival, we were informed by the staff that our package was not all-inclusive as we had booked. This was disappointing since we specifically selected all-inclusive options during our reservation. Despite multiple calls to customer service and chats, we received no help in resolving this issue. Your employees blamed us for the problem, but I'm confident that your website was misleading. It's upsetting to be left without a food budget for two weeks during our honeymoon. After comparing prices with your competitor Booking.com, we found that a seven-night stay at the same hotel during the same period, including breakfast, dinner, and the room, was $3,[redacted] + $[redacted] for taxes and fees. Even when adding separate flight tickets, the total was still lower than what we paid through Expedia. What justifies such a significant price and service difference, especially when Booking.com included meals? I am requesting a refund for your error, and I have attached evidence to support my claim. We are deeply disappointed by the service we received and this nightmare experience. If we don't receive a satisfactory response, we will seek legal and consumer protection assistance. Please contact us promptly. Best regards,

Subject: Urgent Assistance Needed with Expedia Car Rental Refund Dear Expedia, I hope this message finds you well. On January 29, [redacted], I encountered an issue with a car rental from Routes Car Rentals in Montreal airport. Due to the lack of winter tires, which are required by law in Quebec during winter, I had to cancel the reservation. Routes has approved the refund, but it seems they are unable to process the refund to my MasterCard. I was instructed by their Customer Care representative, Ms. Jenny, to contact Expedia.ca to facilitate the refund of CAN$62.24. Attached is a copy of the refund confirmation from Routes. I kindly request your assistance in processing the refund to my MasterCard ending in [redacted] with expiry 04/24. For further details, please refer to Itinerary # [redacted][redacted]. Thank you for your prompt attention to this matter. Warm regards, GF Residence telephone number: [redacted]

I am attempting to book a multi-city trip with the following itinerary: Ottawa to Lisbon departing on May 29 on Portugal [redacted], Lisbon to Seville departing on June 15 on Portugal [redacted], and Barcelona to Ottawa on June 29 on Portugal [redacted]. Each flight segment indicates that both carry-on and checked bags are included. However, during the payment process, it indicates that only carry-on is included. I would like clarification on whether checked bags are actually included as stated. Additionally, please correct the information if checked bags are not included.

I booked a flight on October 16 from Athens to Vancouver through your website. Unfortunately, WestJet has cancelled the last leg of our journey. They advised me to contact you for assistance. My Expedia confirmation number is [redacted]. I initially used the call back feature and was informed I would receive a call in 6 minutes. After waiting for about 30 minutes, the automated message updated, stating a representative was available and would call me shortly. However, after waiting for another 2 hours, I decided to call directly and was able to speak with a representative promptly. Despite my efforts, the issue was not resolved by Expedia, as I was instructed to reach out to the airline directly.

I made a booking through Expedia Canada for an Emirates Airlines flight in March [redacted] from YYZ to HYD round trip. It was canceled due to the pandemic, and I was issued flight credit. Despite being told by an Expedia agent to rebook and receive a refund within two weeks, I have not received it. The process has been ongoing for years, with both companies redirecting me back and forth. I have invested over 50 hours trying to resolve this, even sacrificing work time and sleep. The constant runaround between Emirates and Expedia Canada has caused immense frustration. I am seeking not only the refund but also significant compensation for the unprofessional handling of my case. The situation is aggravated by conflicting information, failed promises, and the lack of resolution. I implore for a swift and fair resolution to this matter and request a substantial compensation to reflect the distress and inconvenience caused by this prolonged ordeal. (Case numbers with Expedia: [redacted]68, [redacted]92, [redacted]89. Ticket #[redacted][redacted]. Refund amount: $1,[redacted].58. Itinerary #[redacted][redacted]. Emirates Booking Reference JPR682. Expedia Booking Reference TVFNTQ).

I have credits with British Airways through Expedia that I need to use by booking a British Airways flight. The conditions mentioned in the Expedia email are as follows: 1. I must be the traveler, 2. The flight must be with British Airways, and 3. The credits need to be used before September [redacted]. When attempting to book through an Expedia agent, they impose additional conditions not outlined in the email, causing me difficulties. As a result, I am unable to utilize my credits as intended. Is there a solution to this issue?

Hello, I recently booked a round-trip ticket through Expedia.ca from Vancouver to New York with a return from New York to Vancouver on March 6th, with a layover in Toronto. My itinerary number is [redacted][redacted]. During my trip to New York, my flight from Toronto to New York was significantly delayed and ultimately canceled, causing me to rush to catch another flight. On my return journey, I encountered issues with my carry-on luggage. While the first flight did not charge me for my carry-on due to a perfume I had, the situation changed on my connecting flight from Toronto to Vancouver with Delta [redacted]. I was unexpectedly charged $40 in Canadian dollars for the carry-on with the same perfume that had been allowed on the previous flight. Furthermore, the flight experienced a delay of 1 hour and 25 minutes, resulting in me missing an important appointment. As a loyal Expedia customer, I am disappointed with the flight services and would appreciate a refund for the checked baggage fee and the delays. Thank you, Roya

I made a reservation with Expedia.ca for a trip to San Diego, and I paid for flight, hotel, and car on my Visa. When I tried to bid on upgrading flight seats to business class through Air Canada's website, I bid $[redacted]/seat. Although Air Canada confirmed the upgrade for my wife and me via email, they charged $[redacted] on my Visa instead of the $[redacted] we bid. We have contacted both Air Canada and Expedia Canada to request a $[redacted] refund for the overpayment, but Air Canada declined and Expedia Canada ignored our request. Since the entire trip was booked through Expedia Canada, I am seeking your help in resolving this issue. Thank you for your anticipated assistance in this matter.

I purchased a flight to London last year but had to reschedule multiple times. Recently, I contacted Expedia to change my flight date. The representative suggested converting my ticket to travel credit, explaining I could use it later. Despite being informed about a fee of over two hundred Canadian dollars for future bookings, I agreed. When I tried to use my $1,[redacted] Canadian travel credit, I discovered only $[redacted] remained. The discrepancy was due to non-refundable taxes, which was not initially disclosed. This is frustrating as I could have just rescheduled my flight by paying a little extra instead of settling for the $[redacted] credit. As a student, I cannot afford to pay more now, but I urgently need to visit my family.