Expedia (Canada) Customer Service Issues

I have a booking inquiry. I need to reserve one ticket for my 15-year-old from Delhi to Toronto. Additionally, I require two round-trip tickets for adults from Toronto to Delhi. All passengers will return on the same flight. Expedia won't let me book a ticket for my 15-year-old alone, even though two adults and one child will be on the same flight. How can I address this issue? Can I book one adult and one child together and then contact Expedia later to request a name change on the tickets? My contact number is +[redacted]1.

I reserved a two-night stay on August 4 and 5, [redacted], at Town and Country Motel in Parry Sound, Ontario through Expedia. Although I received confirmation, I have not received the email with my itinerary as indicated below: "You're all set. Your accommodation is booked and everyone's expecting you. Fri Aug 4 to Sunday Aug 6 We've emailed your full itinerary (# [redacted][redacted]) to [redacted]" Could you please verify and rectify this issue? Thank you. Reg Jordan

We stayed at the Best Western Plus in Edmonton on April 12th and 13th under my husband's name, Glen Kildaw. We are still waiting for the receipt to be sent to his email address at [redacted] Our confirmation number is [redacted]9 and ID is [redacted][redacted]. We were disappointed that the price was higher than the hotel's own rates. Also, it was frustrating that there was no place to have supper at the hotel. We wish we had known that before booking. However, we were at least satisfied with the breakfast provided. Thanks.

I am still awaiting a response from Expedia. After waiting for months to hear back from WestJet, they directed me to contact Expedia. Our departure from Vegas was scheduled for June 26, [redacted], but we couldn't leave until June 28. When we arrived, we were provided two hotel options at 1:30 in the morning. The first hotel's agent was rude, not allowing us to check in until 3 pm the next day, and denying us the use of their phone or bathroom. Stranded in the middle of nowhere with two other seniors, we eventually found lodging at a Travel Lodge after 2:30 am. The whole situation was very distressing and unnecessary.

Hello, I hope you are well. I am writing to express my concerns about my recent travel experience. I was flying from Christchurch to Auckland and then onwards to Vancouver. Upon checking in at Christchurch Airport, the agent requested my passport. Unfortunately, during the scanning process, my passport got damaged. Despite my inquiry about its condition, I was assured I could still use it for the journey. However, upon reaching Auckland and trying to board my Vancouver flight, I was prevented from doing so due to the damaged passport. Consequently, I missed my flight. The staff at Auckland Airport assisted me in securing a new ticket back to Christchurch. I am disappointed by the inconvenience and financial loss caused by the mishandling of my passport by Air New Zealand staff.

I would like to discuss the issue of misrepresenting currency on the Expedia Canada website. When booking, the prices shown in Canadian dollars were actually in USD and then converted into CAD. Additionally, there are CAD charges for cancellations, leading to confusion and a sense of deception. This practice is misleading and amounts to theft. I am considering reporting this fraudulent behavior to the Ontario authorities. I request a call from an Expedia agent to address this issue and either clarify the pricing discrepancy or adjust the final price to match the originally quoted amount.

On April 30, I booked a flight from Toronto Pearson to Bogota for June 11. I received an electronic ticket receipt confirming the booking. The payment was made using my own credit card, which showed the charge immediately. However, upon checking today, I discovered that the flight had been canceled and a refund issued. The refund did not reflect in my credit card statement. Air Canada informed me that the refund was processed to EXPEDIA. I did not request this cancellation and I urgently need the booking reinstated. My name is Crane Serrano Alfonso Hernando as per the electronic ticket receipt. The booking reference is 2XLVYJ, and the ticket number is [redacted][redacted]. I would appreciate clarification on your involvement since I directly contacted Air Canada, not you. My Canadian telephone number is (1) [redacted].

Subject: Urgent Concern Regarding Recent Booking Incident To Whom It May Concern, I am reaching out to address a troubling incident that transpired on May 2nd with a hotel booking made through Expedia on behalf of our company. Our four employees had a reservation at a Hilton in Toronto, only to be turned away at 1am by the front desk agent citing a policy requiring a physical credit card at check-in. Despite our attempts to pay over the phone, the request was denied, leaving our employees with no choice but to seek alternative accommodation for the night. This incident raises serious ethical and consumer rights concerns. The pre-paid booking entitled us to utilize the room as agreed, and the insistence on a physical credit card creates unnecessary barriers for guests without one. It is imperative that such discriminatory practices are addressed promptly to prevent similar occurrences in the future. I urge you to thoroughly investigate this matter and implement corrective actions, potentially revisiting the check-in policies at the concerned hotel for fairness and inclusivity. Immediate steps to redress this situation, including compensatory measures for our company and affected employees, such as a refund and coverage of additional expenses, would be greatly appreciated. The well-being and safety of our employees were compromised by this distressing experience, underscoring the urgency for resolution. I trust in your swift attention to this issue and eagerly await your response. Warm regards, Jon Z. Honey Meadows

I made a reservation at the Comfort Suites in Goderich. I thought I called the hotel directly, booked the room at 8 pm, received a confirmation number, but then decided to cancel at 9:45 pm on the same night. I spoke to a staff member who confirmed the cancellation. However, I was recently charged for the room on my credit card. When I contacted the hotel, they mentioned the reservation was made through Expedia, a platform I don't usually use. They advised me to contact Expedia to process my refund by having them reach out to the hotel. Unfortunately, I can't reach a person at Expedia and am required to provide an itinerary number, which I never received as I did not get a confirmation email from Expedia.

I made a booking for a 7-night Mediterranean Cruise from Cannes, France, with flights from Toronto to Nice and a one-night hotel stay for my family from April 29 to May 8. This trip was a gift for my daughter's university graduation. I booked it on February 5, [redacted], and got travel protection. Despite confirming with Expedia and MSC Cruise, the cruise was canceled upon my arrival in Cannes on April 30. Expedia wouldn't assist me in finding accommodations or covering expenses while waiting for a solution. They mentioned a probable refund from MSC Cruise, but denied liability for any additional costs. They also refused to change my return flight date. MSC Cruise stated they notified Expedia of the cancellation on April 4. I am seeking compensation from either Expedia or MSC Cruise for the expenses incurred due to their error.

During my two-week trip along the West Coast of America, I utilized Expedia for booking my accommodations around seven or eight times. Overall, everything was as expected and in line with the advertisements and photos, with one notable exception. Unfortunately, my stay at Sea Breeze Inn And Cottages in Pacific Grove, Itinerary #[redacted][redacted], priced at $[redacted].38 for three nights, was highly disappointing and marred our holiday experience. Despite a decent location, the room was outdated and run-down, with dirty walls and poor landscaping. The lack of sound isolation made it difficult to rest due to noise from neighboring rooms. After just one night, we decided to switch to another hotel for a better experience. However, the hotel's refusal to refund the remaining two nights left a negative impression. I attempted to contact Expedia for assistance regarding this issue during my travels but faced delays. I kindly request a refund for the two nights and reconsideration of this hotel's rating, given the discrepancy between its actual condition and the online reviews/photos.

I need to cancel my upcoming stay at the Sandman Hotel in Vancouver on May 22 and also at the Best Western Plus in Burnaby from June 02 to 04, [redacted], due to a family emergency. I am also experiencing stress due to the WestJet strike situation. I would appreciate speaking with a representative from Expedia. Thank you for your prompt assistance.

I reserved seats for my husband and daughter on a flight to London, England using Expedia. The confirmation number is 3JEBGM and the itinerary number is [redacted][redacted]. However, they were put on standby at the airport causing a lot of stress. Eventually, they did manage to board the plane. I believe this issue was due to seats not being booked properly. They are returning on the 27th from London to Calgary, and I want to ensure they have assigned seats this time. Can you please confirm this for me? Thank you.

On May 15, I booked a box van from expedia.ca for $[redacted].24 with rental agency Routes. The rental terms in the email confirmation (itinerary # [redacted][redacted]) stated a cube truck or equivalent, automatic transmission, unlimited mileage, and cancel anytime without penalty. Despite this, upon arrival at [redacted] Orlando Dr. Mississauga on May 19, a Routes agent mentioned a $0.20 per km mileage charge, significantly increasing the rental cost. Consequently, we opted to cancel the reservation and are now seeking a refund of $[redacted].24. Throughout all interactions with Routes and Expedia staff, professionalism and courtesy were maintained. Thank you, J. Verhoeven

I made a booking via Expedia to stay at the Howard Johnson in Winnipeg West from June 21 to 24, [redacted]. However, I never received a confirmation email from Expedia. I contacted the hotel, and they confirmed a booking under my name, Terry W., through Expedia. Despite requesting a copy of the confirmation from the hotel, I haven't received it. When I tried to cancel the reservation directly with the hotel, I was instructed to go through Expedia. I also attempted to resolve this with your virtual agent, but was informed that I have no trips booked. The hotel's phone number is [redacted].

I recently checked into Hampton Inn & Suites Toronto Airport and I am puzzled by my invoice. The breakdown should total $[redacted].13 ($[redacted].94 for the night, $21.19 for taxes and fees, and $16.00 for hotel booking protection). However, my total comes to $[redacted].56. I believe there may be a mistake in the calculations, and I kindly request an explanation and a refund for the overcharge. Thank you for addressing this promptly. Regards, Kevin M.

I noticed an error on my Expedia invoice for my recent stay at Hampton Inn & Suites Toronto Airport. The breakdown shows the following charges: - 1 night - $[redacted].94 - Taxes & Fees - $21.19 - Booking protection - $16.00 The correct total should be $[redacted].13, but the invoice indicates $[redacted].56, which is incorrect. I kindly request an explanation for this discrepancy and a refund of the overcharged amount. Thank you for your prompt attention to this matter. Best regards, Kevin M. [redacted]

Hello! I need to confess that I made a mistake with my booking. I accidentally booked two hotels for the same night. I tried to cancel my reservation at the Best Western in Kelowna, BC for May 25 under my name, Diane L., but as I booked through Expedia, they were unable to assist me. I had a live chat with an Expedia agent named Asisiah, who was incredibly helpful in reaching out to the hotel and ensuring that the charge did not go through. He displayed kindness and understanding throughout the process. Since we have a few more hotels booked through Expedia for our trip, it may take a couple of days for the refund to reflect on my Visa statement. I would appreciate it if you could keep me updated on the process. Thank you! Diane.

I made a reservation for 2 nights at the New [redacted] hotel in Vancouver Burnaby from May 27th to May 29th. Unfortunately, my credit card was declined, and the hotel notified me at 6:06 AM EDT. I promptly updated my credit card information on Expedia at 9 AM EDT, but the hotel canceled my booking at 3:35 PM Pacific time, claiming they did not receive the updated details. I am unsure when Expedia relayed my new credit card information to the hotel.

Yesterday, I experienced a distressing situation while traveling with TAP Portugal flight to Lisbon. An hour into the journey, we were informed about an aircraft issue, leading to our return to Toronto due to weight constraints. We spent 5 hours in the air burning fuel before landing. The whole ordeal was exhausting, and I arrived home past 1 am unable to rest. I contacted TAP Portugal multiple times, encountering varied responses from agents, including one demanding an additional fee. This is perplexing as the flight cancellation was not our fault. I'm troubled as I require to reach Greece by June 1 for a crucial appointment, especially since I am accompanying my father recovering from arm surgery. Despite assurances of an alternative ticket from TAP at the airport, I only found a Munich to Athens route on the website, leaving the Toronto to Munich connection unresolved.