Apparently, on September ** of last year, my husband (email *****@***.com) got Evernote...

GetHuman-adustpan's customer service issue with Evernote from May 2019

Help with my Evernote issue
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The issue in GetHuman-adustpan's own words
Apparently, on September ** of last year, my husband (email *****@***.com) got Evernote, although he does not remember ordering it and didn't even know what it was for. He received four emails:. One welcoming him to Evernote, another asking him to take a survey, a third saying Evernote was unable to add his device, and a fourth saying his download link was attached. These four emails were ignored, as he thought they were just junk mail.**On Oct * he received another email with the subject line saying his exclusive offer expires the next day. Again, as he didn't remember signing up for this, he paid no attention to it. **December **, he emailed his bank, saying his card was being charged $*.** per month (since October **, ****) for a subscription he didn't request. **December **, he received a response from the bank saying that as he "did participate in a transaction" with Evernote (again, not knowingly), the bank required that he contact Evernote to try to resolve this issue. After doing that, a dispute could be filed. **Jan ** Alan again contacted the to bank and told them he had contacted Evernote and they said Apple had to cancel it through the Apple app, as that's how it was created. His Apple account shows no reference to Evernote at all. No subscription. No record.**Jan ** the bank responsed saying in order to block the transaction, he would need to get a new debit card. Although this presented several other issues, he ordered a new debit card. **The charge has continued to this date.**Please find out what's happening and stop charging his Safe Credit Union account. Immediately. He is about to sever his relationship with his credit union (after a thirty year relationship) because of your error in charging him for something he didn't want, doesn't have and would never, ever use now if it was the last app available.

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Evernote

Customer service issue
Reported by GetHuman-adustpan
May 18th, 2019 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 1330 others
0 customers following this

Timeline

GetHuman-adustpan started working on this issue
May 18th, 2019 5:53pm
GetHuman-adustpan indicated the issue is not fixed yet.
May 19th, 2019 2:03am
GetHuman-adustpan indicated the issue is not fixed yet.
May 19th, 2019 2:04am
GetHuman-adustpan indicated the issue is not fixed yet.
May 19th, 2019 2:05am
GetHuman-adustpan indicated the issue is not fixed yet.
May 19th, 2019 2:05am
GetHuman-adustpan indicated the issue is not fixed yet.
May 19th, 2019 2:07am
GetHuman-adustpan indicated the issue is not fixed yet.
May 19th, 2019 2:07am
GetHuman-adustpan indicated the issue is not fixed yet.
May 19th, 2019 7:23pm
GetHuman-adustpan indicated the issue is not fixed yet.
May 19th, 2019 7:23pm

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