Our department is using Evernote for its Crisis Management Team Contact List. I have i...
GetHuman986618's customer service issue with Evernote from August 2018
Help with my Evernote issue
First: share to improve GetHuman986618's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Evernote help.
Before contacting them, items GetHuman986618 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman986618's own words
Our department is using Evernote for its Crisis Management Team Contact List. I have instructed all team members to download the application to their mobile devices, create an account, then notify me to provide the email address they used to create the account. At that point, I use the email address to "share" the contact list with them. **I notice that when I share the note, they are sent an email with a link to your website. I would like to tell them to disregard this email, since we are only using the product on mobile devices. However, it is unclear whether they must open the email in order to have the note appear in the application on their mobile device. It seems like perhaps opening the email triggers the note to appear on the mobile device.**So, my question is... if a new user deletes the initial email sent by Evernote (without opening it or taking any action), will they still be able to access the note on their mobile device.**Also, I would like to be contacted by phone rather than emailed. ***-***-****
GetHuman986618 did not yet indicate what Evernote should do to make this right.
I have an issue with Evernote too
How GetHuman986618 fixed the problem
We are waiting for GetHuman986618 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.