Evernote Customer FAQ

Evernote's notes are not stored locally on your device, but rather on Evernote's servers. So if you've got a new iPhone, you simply need to download the Evernote app again and log in using your Evernote account credentials. Your notes won't be recovered from iCloud because they don't get saved there in the first place. Once you log in, your notes should sync and you should be able to access all of your previous notes as long as you have an internet connection. If there are any sync issues, make sure your app is up to date and you are logged into the correct account.

This error message often points to an issue with either your internet connection or the browser you're using. First, check your internet connection to ensure it's stable. If your connection is fine, try clearing your browser's cache and cookies, or using Evernote in a private or incognito browser window. If these steps don't resolve your issue, attempt to access Evernote using a different browser or device.

Wenn Ihre alte E-Mail-Adresse nicht mehr verfügbar ist und Sie auf Ihr Evernote-Konto zugreifen müssen, sollten Sie einen Antrag auf Änderung Ihrer E-Mail-Adresse stellen. Sie können dieses Formular über die Evernote-Hilfe und Lernressourcen zugreifen. Sie müssen die E-Mail-Adresse angeben, die Sie ändern möchten, und die neue Adresse, die Sie verwenden möchten. Stellen Sie sicher, dass Sie Zugriff auf die neue E-Mail-Adresse haben, da Evernote einen Bestätigungslink sendet, um den Wechsel der E-Mail-Adresse abzuschließen. Bitte beachten Sie dazu die Sicherheitstipps von Evernote und teilen Sie niemals Ihr Passwort mit anderen.

It's possible your payment might not have processed correctly, or it might just take a bit for your subscription status to update. Sometimes logging out then logging back in can help to update your subscription status. If you've made payments via an app store, be sure that the same email you use for Evernote is the one you have used for the app store. Finally, make sure your device is connected to the internet, so it can sync with Evernote's servers to update your account status. Account issues may also stem from software, so ensure the Evernote app is updated on your device.

It sounds like you might have been automatically downgraded to a personal plan after your Teams plan expired. To renew your Evernote Teams subscription, go to the 'Billing' page in the admin console and follow the instructions to renew your plan. As for your notes, no notes are deleted when your subscription ends. All of the content you've created and saved in Evernote remains in your account, even if you can't immediately access it due to subscription changes. Once you return to the Teams plan, you should regain all previous access.