Before contacting them, items GetHuman1038643 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1038643's own words
We experienced a blown out tire yesterday about *** in the afternoon south east of Pitlochry. We were on a country road and stranded there for almost * hours waiting for the tow truck. This was after about ** phone calls with first alert trying to resolve the problem. The driver hauled the car to Europcar in Dundee And dropped us at the hotel indigo in Dundee. We tried without success the entire day today trying to resolve the issue as we have been told by first alert that there is not a tire available for this car. Europcar Is closed both today and tomorrow in Dundee. We have been unable to reach anyone at Europcar by telephone. We have now had to book another night stay in Dundee. A resolution to this problem would be to deliver a rental car to this hotel By tomorrow morning at * o’clock. If not delivered, we plan to rent a car from a different agency and cancel our contract with Europcar. Your immediate attention to this issue is appreciated.
GetHuman1038643 did not yet indicate what Europcar should do to make this right.
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