We experienced a blown out tire yesterday about *** in the afternoon south east of Pitl...

GetHuman1038643's customer service issue with Europcar from August 2018

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The issue in GetHuman1038643's own words
We experienced a blown out tire yesterday about *** in the afternoon south east of Pitlochry. We were on a country road and stranded there for almost * hours waiting for the tow truck. This was after about ** phone calls with first alert trying to resolve the problem. The driver hauled the car to Europcar in Dundee And dropped us at the hotel indigo in Dundee. We tried without success the entire day today trying to resolve the issue as we have been told by first alert that there is not a tire available for this car. Europcar Is closed both today and tomorrow in Dundee. We have been unable to reach anyone at Europcar by telephone. We have now had to book another night stay in Dundee. A resolution to this problem would be to deliver a rental car to this hotel By tomorrow morning at * o’clock. If not delivered, we plan to rent a car from a different agency and cancel our contract with Europcar. Your immediate attention to this issue is appreciated.
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Europcar

Customer service issue
Reported by GetHuman1038643
Aug 26th, 2018 - 4 mons ago
I have an issue with Europcar too
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Seen by 4 customers so far
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Timeline
GetHuman1038643 started working on this issue
Aug 26th 4:42pm