Booked a car three times today and was told on every occasion after payment had been ma...

GetHuman-pgrueff's customer service issue with Europcar from July 2018

Help with my Europcar issue
The issue in GetHuman-pgrueff's own words
Book a Car ... Booked a car three times today and was told on every occasion after payment had been made that no cars were available. Also made our way to the train station to collect a car then got told to call Europcar urgently and that our booking had been canceled due to no cars being available again after taking our money. **Wanting to speak to Customer Service regarding this matter and how we will get looked after as a Customer who Europcar has messed around.
I’ve booked three times and Europcar has taken my money on each occasion and then cancelled saying they have no cars.
Upgrade our car * better price
I’ve been on hold for ** minutes and contacted Europcar * times regarding this.
Calling Europcar
I have an issue with Europcar too
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Europcar

Car Hire
Customer service issue
Reported by GetHuman-pgrueff
Jul 31st, 2018 - 9 mons ago
I have an issue with Europcar too
Fixed
Seen by 7 customers so far
Similar issue to 69 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-pgrueff started working on this issue
Jul 31st, 2018 12:47pm
GetHuman-pgrueff indicated the issue is not fixed yet.
Aug 1st, 2018 5:48pm