My Name is Derrick Hance and before Christmas, I order a Smoking Jacket from Styleand...

GetHuman5876556's customer service issue with Etsy from March 2021

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The issue in GetHuman5876556's own words
My Name is Derrick Hance and before Christmas, I order a Smoking Jacket from Styleand Craft Studio. I received my Smoking Jacket and when I tried it on the sleeves were too short. I Contacted Styleand Craft on January **, **** that I needed to return my order because of the length of the sleeves were too short. On January **, **** Styleand Craft responded and stated that they were sorry for the issue and they would send me a new Smoking Jacket, They ask for my body measurements and I sent it to them. On January **, **** I contacted Styleand Craft and asked for their address so I could return the Smoking Jacket that they sent me. On January **, **** I was contacted by Styleand Craft they told me that I could keep the Smoking Jacket and there was no reason to return it and they would make me a new smoking Jacket with the new corrected measurements that I sent to them. On January **, **** Styleand Craft sent me a message a said that they would start making my Jacket and would ship it soon. March *th **** I sent Styleand Craft and message and asked what was the status of my order and got no reply. I responded again on March **, **** and again requested that status of my order and still no reply. I'd like Styleand Craft to either respond to my emails or they can refund my purchase price that I paid for the Smoking Jacket, or they can ship me the Smoking Jacket that they said that they would send me with the corrected measurements that I sent them. Thank You.

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Etsy

Customer service issue
Reported by GetHuman5876556
Mar 23rd, 2021 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3703 others
0 customers following this

Timeline

GetHuman5876556 started working on this issue
Mar 23rd, 2021 1:40am

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