I am in the middle of setting up my etsy shop. I got to the 'how you'll get paid option...

GetHuman5522958's customer service issue with Etsy from December 2020

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The issue in GetHuman5522958's own words
I am in the middle of setting up my etsy shop. I got to the 'how you'll get paid option' and filled in my name, date of birth, address, and bank card details. As I clicked 'save and continue' I realised i'd filled my birth date in wrong, but didn't think anything of it until the next page (still on the 'how you'll get paid' section) asked me to provide legal ID, including evidence of my birth date. But there's no 'back' button for me to go back to the previous page to edit my birth date and information. And there's no settings section to 'close the shop' in the middle of me making it. I'm basically stuck at this stage.*It'd be helpful to either know how to go back and change the details I put in, or how to just completely close down the shop (in the middle of making process) and restart. (every time I go on 'shopm manager' it doesn't let me go anywhere else other than the page asking me to provide ID)

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Customer service issue
Reported by GetHuman5522958
Dec 4th, 2020 - a year ago
Not resolved
Seen by 28 customers so far
Similar issue to 3551 others
0 customers following this


GetHuman5522958 started working on this issue
Dec 4th, 2020 10:35pm