My name is Sherrie Speight. Around a week ago, i placed an order and i accidentally us...

GetHuman2545994's customer service issue with Etsy.com from March 2019

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The issue in GetHuman2545994's own words
My name is Sherrie Speight. Around a week ago, i placed an order and i accidentally used my son's debit card by mistake. In the past, I must have ordered something for him or I wouldn't have had his information stored in my phone. I make decorative switchplate covers, using fabric and embellishments. I have previously ordered quite a bit, and i would like to continue. I did not realize what i had done, until my son told me the problems he was having. He asked me if there was a possibility i clicked on his information instead of mine. I looked back at my orders, and saw that is what I had done. I immediately deleted his info at that point and repayed him for his overdraft. He had already contacted the credit union by the time i knew what had happened and they contacted you. I assure you that this was an honest mistake and it will not happen again. I would be very grateful if you would reinstate my account. Let me know if my son needs to contact you as well. I have a hard time getting my emails, so if you could contact me at ***-***-****, I would greatly appreciate it. If U don't answer, please leave me a message. Thank you for your time and consideration concerning my account.

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Etsy.com

Customer service issue
Reported by GetHuman2545994
Mar 19th, 2019 - 5 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 10777 others
0 customers following this

Timeline

GetHuman2545994 started working on this issue
Mar 19th, 2019 2:28am