I have an Etsy shop: nancy sews canada. A customer that made purchase ************, con...

GetHuman1655161's customer service issue with Etsy.com from November 2018

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The issue in GetHuman1655161's own words
I have an Etsy shop: nancy sews canada. A customer that made purchase ************, contacted us and said that Etsy overcharged her $** for a blanket purchase...she states that she was charged exactly $*** on her Visa card for a purchase that should have been $***.** ($**.** item cost and **.** shipping cost). Our Etsy records show that she was charged by Etsy $*** for blanket and **.** for shipping, which was correct. We have never sold blankets for $** and all of our price listings are "rounded" to nearest dollar. She has an Etsy packing slip for the item showing cost for the item was $**.** when in actual fact the item was listed for $*** . Due to the Canada Post strike , we shipped via Fed Ex and did not print an Etsy Packing Slip nor an Etsy Shipping Label for this sale????....yet she sent us a portion of a packing slip that states price of $***....this situation is a mess and we believe she somehow was able to print*edit the packing slip and is after us for $ she shouldn't get. We believe both Etsy and Nancy Sews Canada performed their obligations correctly.....WHAT SHOULD WE DO**Nancy Booth*Nancy Sews Canada
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Customer service issue
Reported by GetHuman1655161
Nov 29th, 2018 - 9 mons ago
I have an issue with Etsy.com too
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GetHuman1655161 started working on this issue
Nov 29th, 2018 7:20pm