I have an Etsy shop: nancy sews canada. A customer that made purchase ************, con...

GetHuman1655161's customer service issue with Etsy.com from November 2018

4 views
 | 
6730 similar
 | 
0 following
Help with my Etsy.com issue
First: share to improve GetHuman1655161's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1655161's next move: go to the Etsy.com help center.
Etsy.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1655161 will want to follow the link below to head to their help center. We will check on GetHuman1655161 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1655161 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1655161's own words
I have an Etsy shop: nancy sews canada. A customer that made purchase ************, contacted us and said that Etsy overcharged her $** for a blanket purchase...she states that she was charged exactly $*** on her Visa card for a purchase that should have been $***.** ($**.** item cost and **.** shipping cost). Our Etsy records show that she was charged by Etsy $*** for blanket and **.** for shipping, which was correct. We have never sold blankets for $** and all of our price listings are "rounded" to nearest dollar. She has an Etsy packing slip for the item showing cost for the item was $**.** when in actual fact the item was listed for $*** . Due to the Canada Post strike , we shipped via Fed Ex and did not print an Etsy Packing Slip nor an Etsy Shipping Label for this sale????....yet she sent us a portion of a packing slip that states price of $***....this situation is a mess and we believe she somehow was able to print*edit the packing slip and is after us for $ she shouldn't get. We believe both Etsy and Nancy Sews Canada performed their obligations correctly.....WHAT SHOULD WE DO**Nancy Booth*Nancy Sews Canada
GetHuman1655161 did not yet indicate what Etsy.com should do to make this right.
I have an issue with Etsy.com too
How GetHuman1655161 fixed the problem
We are waiting for GetHuman1655161 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Etsy.com's attention and get better help faster. Tap below to get started.
Having Etsy.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1655161 fixes it.
This email address isn't valid

Etsy.com

Customer service issue
Reported by GetHuman1655161
Nov 29th, 2018 - 9 mons ago
I have an issue with Etsy.com too
Not resolved
Seen by 4 customers so far
Similar issue to 6730 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1655161 started working on this issue
Nov 29th, 2018 7:20pm