Hi,**I made an order from BareWoodInteriors *********** in relation to a TV stand and V...

GetHuman-drewwhi's customer service issue with Etsy.com from August 2018

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Hi,**I made an order from BareWoodInteriors *********** in relation to a TV stand and Vinyl Stand to the following address:**Mr D Whibley*** Speldhurst Road*London*E* *EH**Whilst we cancelled the Vinyl stand thereafter due to it not being able to fit in our flat we received the TV stand to find that the colour of it was significantly different to that in the picture meaning it didn’t go with the rest of the room.**I attempted to arrange redelivery of this item with the seller only for him to tell me that given it is made to order we cannot do this.**My understanding is that whilst it may have been made to order we did not customise these products in any way as we picked from a set of pre-determined options. Consequently, if we were to return the item in its original state there should be no issue in the seller being able to sell this onto another customer.**Furthermore, per the Consumer Rights Act, given that we ordered the item online we have additional rights in returning this order. These particularly apply as we did not view the furniture in person and believe the goods do not match the description given for the reasons stated above re colour.**Within the act it states we have ** days to return the item when we receive the goods, that being today.**I would appreciate if you could confirm that we are able to return this item and receive a full refund based on the information provided above (I understand any delivery charges we may incur for sending this item back would be for ourselves to settle).**Look forward to hearing from you.**Regards*Drew
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Customer service issue
Reported by GetHuman-drewwhi
Aug 13th, 2018 - 7 mons ago
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GetHuman-drewwhi started working on this issue
Aug 13th, 2018 5:49pm