Receipt *********** from Shiny Bright Designs*The keychain that I ordered cost...
GetHuman968571's customer service issue with Etsy.com from August 2018
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Receipt *********** from Shiny Bright Designs*The keychain that I ordered cost $**.**. It came broken down the middle of the initial (H). Upon receipt, I contacted the owner with a picture of the broken keychain asking her to address the issue, preferably replace it. No response. I contacted her again. I have a record of these emails. Today, I sent her another email through Etsy. I see options on my other purchased items that that gives the option to click on "I haven't received this item" or "Item isn't as described". Unfortunately, there's not an option to click on either of those for this particular item. Please help! My daughter picked this keychain out and she really loves, so receiving one that isn't broken is definitely my choice.*Thanks,*Melissa
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