Receipt *********** from Shiny Bright Designs*The keychain that I ordered cost...

GetHuman968571's customer service issue with Etsy.com from August 2018

Help with my Etsy.com issue
The issue in GetHuman968571's own words
Receipt *********** from Shiny Bright Designs*The keychain that I ordered cost $**.**. It came broken down the middle of the initial (H). Upon receipt, I contacted the owner with a picture of the broken keychain asking her to address the issue, preferably replace it. No response. I contacted her again. I have a record of these emails. Today, I sent her another email through Etsy. I see options on my other purchased items that that gives the option to click on "I haven't received this item" or "Item isn't as described". Unfortunately, there's not an option to click on either of those for this particular item. Please help! My daughter picked this keychain out and she really loves, so receiving one that isn't broken is definitely my choice.*Thanks,*Melissa
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Etsy.com

Customer service issue
Reported by GetHuman968571
Aug 8th, 2018 - a yr ago
I have an issue with Etsy.com too
Fixed
Seen by 4 customers so far
Similar issue to 2572 others
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Timeline
GetHuman968571 started working on this issue
Aug 8th, 2018 10:22pm
GetHuman968571 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 2:25am
GetHuman968571 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 1:44am