I'm a resident at The Reserve at Potomac Yard in Alexandira, VA. (***-***) We recently...

GetHuman2084732's customer service issue with Equity Residential from January 2019

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The issue in GetHuman2084732's own words
I'm a resident at The Reserve at Potomac Yard in Alexandira, VA. (***-***) We recently had a water heater pipe burst in the apartment above us and were displaced for * days. This problem was exacerbated by the fact that it took maintenance almost two full hours to arrive on the evening of the incident. During the course of the repairs, the leasing office here led us to believe that we were going to see a break in our rent for the time that we were displaced (to offset the *** deductible charged by our renters insurance) and that they would assist with covering a portion of our bills for that month to account for the spike in electrical usage for the commercial blowers, dehumidifiers, and increased temperature (requested by the repair company). This is on top of other water issues from a similar water-heater burst, a broken HVAC unit leaking, and other non-routine maintenance issues since our move in last April. Not only is this situation still outstanding (** days later), our rent has been raised *** a month.The leasing office gave us our lease renewal (that we have been asking for since November) ** days late and only gave us * weeks to decide whether or not we would stay. I'm extremely frustrated with the way this situation has been mismanaged, with the constant delays, and with the exorbitant rent hike (in light of all the issues). At this point, I would love to talk to anyone who can help resolve this in a timely manner.

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Can I pay my rent with both Debit and credit card?Hi , I am previous employee. I want to ask how I can transfer my ***k.**Thank you
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Equity Residential

Customer service issue
Reported by GetHuman2084732
Jan 31st, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 2 others
0 customers following this
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Timeline

GetHuman2084732 started working on this issue
Jan 31st, 2019 6:37pm
GetHuman2084732 indicated the issue is not fixed yet.
Jan 31st, 2019 6:38pm

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