with being able to unfreeze credit - unfreeze credit - cannot do mortgage application

GetHuman630651's customer service issue with Equifax Freeze Line from April 2018

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Help with my Equifax Freeze Line issue
Before contacting them, items GetHuman630651 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of SSN
GetHuman630651's next move: have a Equifax Freeze Line rep call.
Always use the GetHuman Phone tocall Equifax Freeze Line. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman630651's own words:
unfreeze credit ... with being able to unfreeze credit
cannot do mortgage application
to help me unfreeze it, i have my pin code and all that
Help with my Equifax Freeze Line issue
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Equifax Freeze Line

credit unfreeze
Customer service issue
Reported by GetHuman630651
Apr 26th, 2018 - 3 mons ago
I have an issue with Equifax Freeze Line too
Not resolved
Seen by 1 customer so far
Similar issue to 44 others
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Timeline
GetHuman630651 started working on this issue
Apr 26th 12:50pm