with being able to unfreeze credit - unfreeze credit - cannot do mortgage application

GetHuman630651's customer service issue with Equifax Freeze Line from April 2018

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The issue in GetHuman630651's own words
unfreeze credit ... with being able to unfreeze credit
cannot do mortgage application
to help me unfreeze it, i have my pin code and all that
I have an issue with Equifax Freeze Line too
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Equifax Freeze Line

credit unfreeze
Customer service issue
Reported by GetHuman630651
Apr 26th, 2018 - 5 mons ago
I have an issue with Equifax Freeze Line too
Not resolved
Seen by 1 customer so far
Similar issue to 60 others
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Timeline
GetHuman630651 started working on this issue
Apr 26th 12:50pm