before I start this email Again! EPIC GAMES you **** so bad at customer service I've be...

GetHuman1950425's customer service issue with Epic Games from January 2019

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The issue in GetHuman1950425's own words
before I start this email Again! EPIC GAMES you **** so bad at customer service I've been having a problem for awhile now and I've haven't heard anyhing back from you what so ever.... you have to be the worst I've come across! But any way back to my problem I'm having. I have a fortnite account on x box one that I've been playing since fortnite came out. the email associated with said account is *****@***.com the account name is (THE lerker) my problem is I've been hacked by some random guy who signs me out then uses my account for his or hers own personal use what is so frustrating because signs me out mid games and when ever he or she wants to really and gets to customise my character how ever he or she wants with my own stuff! that I've bought with my own money!. I tried to use your * factor password system thing but I came across a problem the first time around what was that you had my old email what was associated with my x box Microsoft accounts what I've had for a number of years what is Or was. *****@***.com so I went to Microsoft and asked them if they could help what they did but i had to wait ** days for it to be reset which I have then I went back to to your webpage to try and set up the * factor password protection again but I've hit another problem!! which is when I try to reset my email on your web page it's says i need to access my *****@***.com Microsoft account to get a code what I can't do so I'm now once again stuck.. and this hacked guy is still logging me in and out. I have a visa debit card assigned to this account what should evidence to prove that it my account. this guy will not stop and I'm getting sick and tired of it!. I WANT TO HEAR SOMETHING BACK FROM YOU!!

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Epic Games

Customer service issue
Reported by GetHuman1950425
Jan 12th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 408 others
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Timeline

GetHuman1950425 started working on this issue
Jan 12th, 2019 2:46pm