Basically I dont have access to something that is included in a game i paid for.

GetHuman1833099's customer service issue with Epic Games from December 2018

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Help with my Epic Games issue
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The issue in GetHuman1833099's own words
Use the skill tree. ... So my topic is on fortnites save the world. i bought it and im like level ** and my lightning level or whatever is only ** but im in plankerton searching for the robot pieces. anyways i dont have nor have i ever had access to the skill tree. ive seen it on videos but i have never seen it on my profile and its very upsetting because im missing out on alot. please help ive tried emailing epic customer support before and i never got anything back and this is outrageous. I have even deleted and re installed the game. please help me
it isnt there. at all.
Somehow check my account and make the skills and upgrades available to me. i just want what i paid for
idk ive been playing for * weeks and i like the game ive been really patient.
Ive sent three emails to customer support and no reply
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Epic Games

Fortnite save the world.
Customer service issue
Reported by GetHuman1833099
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 137 others
0 customers following this
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Timeline

GetHuman1833099 started working on this issue
Dec 26th, 2018 5:54pm
GetHuman1833099 indicated the issue is not fixed yet.
Dec 26th, 2018 5:56pm

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