I rented a car on ****** rental agreement number ****** on ******* my wife got a parkin...

GetHuman-krwhitne's customer service issue with Enterprise Rent-A-Car from June 2019

Help with my Enterprise Rent-A-Car issue
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Before contacting them, items GetHuman-krwhitne may need:
Order Confirmation Number, Email on Order, Phone Number on Order, Name of Account Holder, Home and Billing Address, and Address of Where you Rented Car
The issue in GetHuman-krwhitne's own words
I rented a car on ****** rental agreement number ****** on ******* my wife got a parking ticket ********** for parking in a handicap parking spot for $***.** which was reduced to $**.** because we showed proof of a handicap placard. We sent in a money order on ****. We then got an e-mail from Enterprise saying that $***.** was going to be charged to my credit card that was used for the car rental. I responded right away and sent in proof of payment and was told that the card was going to be charged anyway. The city of Las Vegas notified me that they received and over payment of $***.**. I thought they would just reverse the charges but instead they credited a Corp Enterprise credit card. I have been trying to get my money back ever since. I sent all of this information in this last Monday to the email that I was told to send it to originally with no response.

GetHuman-krwhitne did not yet indicate what Enterprise Rent-A-Car should do to make this right.

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Enterprise Rent-A-Car

Customer service issue
Reported by GetHuman-krwhitne
Jun 28th, 2019 - 4 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 612 others
0 customers following this


GetHuman-krwhitne started working on this issue
Jun 28th, 2019 6:10pm
GetHuman-krwhitne indicated the issue is not fixed yet.
Jun 30th, 2019 5:50pm

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