I rented a car on ****** rental agreement number ****** on ******* my wife got a parkin...

GetHuman-krwhitne's customer service issue with Enterprise Rent-A-Car from June 2019

Help with my Enterprise Rent-A-Car issue
First: share to improve GetHuman-krwhitne's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-krwhitne may need:
Order Confirmation Number, Email on Order, Phone Number on Order, Name of Account Holder, Home and Billing Address, and Address of Where you Rented Car
The issue in GetHuman-krwhitne's own words
I rented a car on ****** rental agreement number ****** on ******* my wife got a parking ticket ********** for parking in a handicap parking spot for $***.** which was reduced to $**.** because we showed proof of a handicap placard. We sent in a money order on ****. We then got an e-mail from Enterprise saying that $***.** was going to be charged to my credit card that was used for the car rental. I responded right away and sent in proof of payment and was told that the card was going to be charged anyway. The city of Las Vegas notified me that they received and over payment of $***.**. I thought they would just reverse the charges but instead they credited a Corp Enterprise credit card. I have been trying to get my money back ever since. I sent all of this information in this last Monday to the email that I was told to send it to originally with no response.

GetHuman-krwhitne did not yet indicate what Enterprise Rent-A-Car should do to make this right.

How GetHuman-krwhitne fixed the problem

We are waiting for GetHuman-krwhitne to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Enterprise Rent-A-Car's attention and get better help faster. Tap below to get started.
Having Enterprise Rent-A-Car issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Enterprise Rent-A-Car

Customer service issue
Reported by GetHuman-krwhitne
Jun 28th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 612 others
0 customers following this

Timeline

GetHuman-krwhitne started working on this issue
Jun 28th, 2019 6:10pm
GetHuman-krwhitne indicated the issue is not fixed yet.
Jun 30th, 2019 5:50pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians