I was just emailed a free * piece meal since today is my birthday I have the rewards ap...

GetHuman-dntltmed's customer service issue with El Pollo Loco from November 2018

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The issue in GetHuman-dntltmed's own words
I was just emailed a free * piece meal since today is my birthday I have the rewards app. I tried using that code but it came out something different saying * dollar meal plate and so I exited out of it and they were waiting for my payment cause I didn’t know how to go back to the code so I scanned my thing app and gave them my card and they didn’t hand me a receipt so I thought it was covered but I checked my account and I was still charged.
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El Pollo Loco

Customer service issue
Reported by GetHuman-dntltmed
Nov 2nd, 2018 - a mon ago
I have an issue with El Pollo Loco too
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Seen by 3 customers so far
Similar issue to 6 others
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GetHuman-dntltmed started working on this issue
Nov 2nd 9:26pm